Fatimata Wane
Regional Head West Africa, Embassies, Multilateral and Development Organizations (EMDO) and Financial Institutions (FI)
Dakar
Profil professionnel
With over 10 years of leadership experience in the banking sector, I bring proven expertise in strategic management, innovation, and business development. Equipped with a long-term vision and an exceptional ability to turn challenges into growth opportunities, I have successfully led teams to achieve ambitious goals. My dynamic leadership and ability to forge strategic partnerships have been instrumental in driving success in highly competitive environments.
Vue d'ensemble
14
14
years of professional experience
5
5
years of post-secondary education
3
3
Certification
Expérience professionnelle
Regional Head Embassies Multilaterals and Development Organizations for West Africa
UNITED BANK FOR AFRICA SENEGAL
Dakar
10.2020 - Actuel
- Team Management, 10 people
- Leading and motivating teams to achieve a high level of collective performance.
- Organizing regional meetings and sharing best practices.
- Evaluating individual performance across regional sites and implementing improvement plans.
- Working closely with the Head Office to ensure seamless communication with leadership teams.
- Managing an annual budget, optimizing costs, and controlling expenditures.
- Monitoring activities, analyzing reports, and reviewing performance indicators.
- Building and maintaining strong relationships with key partners and major clients.
- Managing interactions with clients, business partners, and local authorities.
- Executing strategic directions set by the CEO and the board of directors.
- Developing a professional network with key local stakeholders and institutional representatives.
Local Account Manager FI/IO
ECOBANK SENEGAL
03.2013 - 08.2020
- Successfully meet and exceed targeted sales objectives, performance metrics, and customer satisfaction by effectively managing resources and optimizing revenue streams.Implement marketing strategies to develop the existing portfolio and develop new opportunities.
- Implement comprehensive marketing strategies to expand the existing portfolio while identifying and cultivating new business opportunities.
- Work closely with the Financial Institutions desk of the Group to establish tailored lines of credit that enhance the subsidiary's competitive position in trade.
- Ensure the timely renewal of credit files to prevent any gaps in credit approval (CA GAP) and maintain compliance with organizational standards.
Customer Service Representative
CITIBANK SENEGAL
11.2010 - 02.2013
- Provide outstanding post-sales support to all customers, ensuring they receive comprehensive assistance for their day-to-day banking needs.
- Relay customer feedback to the relationship manager and relevant product head, while identifying sensitive customer issues and escalating them according to the established escalation process.
- Conduct thorough root cause analyses for each issue addressed to ensure timely and lasting resolutions, and recommend process improvements across various departments that deliver customer
- Provide world-class customer service to the clients
Formation
Master Degree - Marketing and Customer Relationship Management
Institut Supérieur de Management
Dakar 10.2015 - 06.2016
Bachelor - Business Administration
Institut Supérieur de Management
Dakar 10.2006 - 07.2009
Compétences
- Data Analysis
- Team Spirit
- Customer Experience
- Business Strategy
- Attention to Detail in Follow-Up
- Empathy in Management
- Professional Dynamism
- Organization of Regional Events
- Development of Business Strategies
- Budget Planning
- Sales Performance Analysis
- Partner Negotiation
- Effective Interpersonal Communication
- Development Strategy
Projets réalisés
- Secured a multimillion-dollar partnership with an international organization for a regional development project.
- Spearheaded financial inclusion projects in collaboration with an international organization, resulting in a 10% increase in new client accounts.
- Successfully spearheaded the development of high-value relationships with key embassies, multilateral institutions, and development organizations across West Africa, resulting in a 15% growth in deposits and a 20% increase in revenue over a 12-month period.
Informations complémentaires
- Pastry
- Travel
- Music
- Fashion
- Member of the Sadaqa Diariya Association
Certificats
- Certification in Leadership and Public Speaking Techniques from Ecole d'Art Oratoire (EAO)
- Certification in Management Strategies for People and Resources from the Young African Leaders Initiative (YALI)
- Certification in Core Credit from Ecobank Transnational Incorporated (ETI)
Langues
Français
Expérimenté (C2)
Anglais
Avancé (C1)
Espagnol
Intermédiaire
Frise chronologique
Regional Head Embassies Multilaterals and Development Organizations for West Africa
UNITED BANK FOR AFRICA SENEGAL
10.2020 - Actuel
Master Degree - Marketing and Customer Relationship Management
Institut Supérieur de Management
10.2015 - 06.2016
Local Account Manager FI/IO
ECOBANK SENEGAL
03.2013 - 08.2020
Customer Service Representative
CITIBANK SENEGAL
11.2010 - 02.2013
Bachelor - Business Administration
Institut Supérieur de Management
10.2006 - 07.2009
- Certification in Leadership and Public Speaking Techniques from Ecole d'Art Oratoire (EAO)
- Certification in Management Strategies for People and Resources from the Young African Leaders Initiative (YALI)
- Certification in Core Credit from Ecobank Transnational Incorporated (ETI)
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