Mactar Sarr
Dakar
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
Work History
Account Manager
Ernst & Young LLP (EY)
London
09.2019 - 12.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
Accounting Assistant
MMNT Certified Public Accountants
Manchester,Ct
10.2018 - 06.2019
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated with suppliers to reconcile invoice payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
Tax Preparer
New England Tax Service Inc.
Waterbury
02.2016 - 09.2017
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Offered clients recommendations to reduce tax liabilities.
Education
Master Of Business Informatics - Accounting And Computer Science
Southern Connecticut State University
New Haven, Connecticut, USA06.2019
Bachelor Of Applied Science In Information Technology - Computer And Information Systems Security
Southern Connecticut State University
New Haven, Connecticut, USA06.2017
Associate Degree In Accounting - Accounting
Housatonic Community College
Bridgeport, Connecticut, USA05.2015
Baccalauréat (high School Completion Diploma) -
Institution Marc Perrot
Maristes, Dakar, Senegal 07.2013
Skills
- Persuasive Negotiations
- Time Management
- Teamwork and Collaboration
- Performance Evaluations
- CRM Software
- Qualifying Leads
- Business Development
- Lead Generation
- Strategic Account Planning
- Acquisition and Retention Strategies
- Customer Service
- Revenue Growth
Accomplishments
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Account Manager
Ernst & Young LLP (EY)
09.2019 - 12.2021
Accounting Assistant
MMNT Certified Public Accountants
10.2018 - 06.2019
Tax Preparer
New England Tax Service Inc.
02.2016 - 09.2017
Master Of Business Informatics - Accounting And Computer Science
Southern Connecticut State University
Bachelor Of Applied Science In Information Technology - Computer And Information Systems Security
Southern Connecticut State University
Associate Degree In Accounting - Accounting
Housatonic Community College
Baccalauréat (high School Completion Diploma) -
Institution Marc Perrot
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