Abdoulaye Diack

* Making outgoing Calls

* Receiving Calls

* Conduct Satisfaction Survey

* Help and Inform Customers when they have issues

* Training some Reps about some specific processes

* Fund Overlay Calling customers for convincing them to reimburse amounts already paid by Wave due to a bug with the Senelec Service an amount of (2Billion) with the collaboration of the integration Ops team

* Remittance Onduty: Manage International Transactions (For Reversal) or Checking The status of those transactions

* Collaborating with Engeneers about the Designing of the Support App and the Users App

* Thinking about the improvement of the improvement about the support ,agent and the Users Apps through meetings with some Group Leads and the Channel the Channel Product suggestion interacting with engineers

* Exchanging with engineers about lot of improvements that concern the wave product in General

* Name some specific points that needed to be underlined

* Manage Junior and Senior Students ( More than 35 students)

* Delivering Classes such as: Grammar,Vocabulary Text Studies

*Organize tests and exams to check their level and understanding of the classes

* Translate for Nurses and Patients being the bridge that links Nurses to Patients

*Being a facilitator between them

* Training the patients about how to take their medicines and how to behave once at home with their surgeries

* Managing their humor after surgery

*Manage Junior and Senior Students

* Helping Children to get their Certificates of Birth (more than 700 Children ) with the collaboration of the court of Pikine

* With the collaboration the " Bidianou Gokh" to facilitate parents to get their their birth attestation in very easy way working in field

* Manage two Teams of 30 students helping them to improve their English Levels with classes such as : Grammar,Vocabualary,Listening and Video Showing,Reading and Writing

* Manage 4 People Personally improving their communication skills with the help dialogue and others activities that reinforce them how to communicate easily in English

* Improve their professional and personal skills identifying their G.R.O.W Goal,Reality Option and their Will Do or (Way Forward )

* Analyse their Marks after correction for emphasizing on the points that need to be improved

* Manage more than 30 students

* Improve their Communication skills through Grammar skills and listening classes

* Manage a team of more than 30 members organizing some activities like Debte and video showing

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*Participate in Training About the Management at Mbour

* Cultural Exchanging with Other Nationalities

* Manager of more than 45 members of the club ensuring their improvement as far as Grammar and Communication are concerned

* Organize Rehearsals teaching them how to perform Poems,Slams and Sketches

*Improving our Leadership

*Trained About the 4 Common types of management

Trained by the Alumni of the club about how to : Supervise,Manage Coach and Lead