Siobhán Power
Leipzig
Summary
Dynamic professional with a passion for language, culture, international relations and global mobility.
Strong background in customer service with ability to improve team performance and client satisfaction.
Skilled at building positive relationships with clients, colleagues and stakeholders.
Excellent communication and organisational skills, applied consistently in my role.
Overview
4
4
years of professional experience
Work History
Global Assignment Consultant
SIRVA Relocation
06.2024 - Current
- Supported employees with domestic and international relocations, ensuring smooth end-to-end processes.
- Coordinated and booked services with vendors (DSPs, accommodation providers, movers).
- Managed client relationships through regular check-ins and updates on project progress.
- Met client deadlines consistently in completing monthly reports.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Support Associate
Localyze GmbH
10.2023 - 05.2024
- Conducting thorough reviews of visa requirements to enhance application approval rates.
- Executing quality assurance procedures to uphold the integrity and professionalism of legal documents.
- Cultivating a welcoming and amiable demeanor during customer interactions.
- Proficiently addressing customer inquiries and concerns through prompt and articulate email responses.
- Assisting with team duties as needed, stepping in seamlessly during colleague absences or upon special requests.
German Language Teacher
Sprachschule Aktiv
04.2023 - 09.2023
- Conducted B1 level German language classes catering to individuals of varying ages and nationalities.
- Offered constructive feedback on both oral and written assignments, fostering continuous improvement in language skills and proficiency.
- Administered assessments to effectively evaluate students' abilities and academic progress.
- Instructed on fundamental aspects of language, including spelling, pronunciation, and sentence structure, to establish a strong linguistic foundation.
Au Pair and English Assistant
AuPairWorld
08.2022 - 04.2023
- Offered dedicated childcare support for three children within the 8 to 14 age range.
- Facilitated English language learning through informal conversations, reading suitable literature, and interactive activities.
- Developed and implemented age-appropriate lesson plans to accommodate the unique needs and abilities of each child, providing a supportive learning environment.
German Investigation Specialist
Amazon Web Services
09.2021 - 08.2022
- Engaged in fraud prevention activities within Amazon's German marketplace, utilizing data analysis techniques on customer information and documents.
- Implemented strategies to prevent, detect, and deter financial fraud and irregularities effectively.
- Demonstrated precision and attention to detail in executing responsibilities, along with a strong sense of diligence and accountability in managing my own schedule and tasks.
Education
Bachelor of Arts - German and Irish
University College Cork
Cork, Ireland 01.2021
Leaving Certificate/Abitur -
Ard Scoil na nDéise
Waterford, Ireland01.2018
Skills
- Managing customer feedback
- Strong relationship-building abilities
- Customer relationship management in B2C and B2B
- Deadline-oriented reporting
- Remote team collaboration
- Proficient in Microsoft Office tools
- Proficient in computer applications
- Curriculum development for language education
- Skilled in developing learner-centered language lessons
Languages
Deutsch
Advanced
C1
English (Native)
Bilingual or Proficient (C2)
Irish
Advanced (C1)
Timeline
Global Assignment Consultant
SIRVA Relocation
06.2024 - Current
Customer Support Associate
Localyze GmbH
10.2023 - 05.2024
German Language Teacher
Sprachschule Aktiv
04.2023 - 09.2023
Au Pair and English Assistant
AuPairWorld
08.2022 - 04.2023
German Investigation Specialist
Amazon Web Services
09.2021 - 08.2022
Bachelor of Arts - German and Irish
University College Cork
Leaving Certificate/Abitur -
Ard Scoil na nDéise
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