Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Additional Information
Timeline
Generic

Sascha Jordan

Chemnitz

Summary

As a friendly, experienced, relaxed, and humorous customer service expert who has passionately played online poker for 20 years and consequently has a lot of experience with inquiries to online support, I would like to embark on a new chapter in sunny Malta and work for you in the iGaming industry.

Overview

23
23
years of professional experience

Work History

Looking for a Job in Malta

Not Found Yet :)
07.2025 - Current
  • Ready to depart for a new job in Malta while traveling in Germany

Care of the Father

At Home
02.2025 - 06.2025
  • Returned from Austria to Germany to take care of my father, who died in June.

Visitor Service Assistant

Wien Museum (Vienna Museum)
10.2024 - 01.2025
  • Assisted visitors with inquiries, providing information on exhibits and services.
  • Managed ticket sales and entry procedures, enhancing visitor experience.
  • Collaborated with team to effectively manage crowd flow during peak hours, creating a comfortable environment for visitors.
  • Handled feedback from visitors to improve service delivery and address concerns promptly.

Comeback Attempt as Professional Pokerplayer

GlobalPokerworld
12.2023 - 09.2024
  • Analyzed game strategies to improve decision-making and enhance gameplay efficiency.
  • Adapted quickly to evolving poker scenarios, demonstrating resilience under pressure.
  • Managed bankroll effectively, ensuring sustainability in gameplay and minimizing risks.

Commercial Employee

Deutscher Schützenbund (German Shooting Association)
08.2023 - 11.2023
  • Supported customer service efforts by addressing inquiries and resolving issues promptly.
  • Operated point-of-sale systems, processing transactions efficiently and accurately.
  • Coordinated product displays to enhance store aesthetics and promote sales effectively.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Eventmanagement (14 days of German Championships e.g.)

Sabbatical - Timeout for Family and Friends

At Home
08.2022 - 07.2023
  • 1y off for personal development, recovery and sharing time with family and friends

Commercial Employee

1. FSV Mainz 05 E.V.
08.2017 - 07.2022
  • Project management
  • Member service (face-to-face, E-Mail, telephone, chat)
  • Marketing and administration -
  • Onboarding and further development of employees -
  • Customer and complaint management
  • Administration and maintenance of the membership database
  • System-supported billing of membership fees including dunning process
  • Creation of membership statistics
  • Creation of presentations and statistics for member acquisition and retention
  • Development and implementation of new offers/marketing actions for (potential) members - planning, implementation and follow-up of the general meeting with up to 1000 members

Customer Service Representative

Europcar Car Rental
08.2016 - 04.2017
  • Delivered exceptional customer service, resolving inquiries and enhancing customer satisfaction.
  • Identified customer needs, providing tailored product recommendations to drive sales growth.
  • Developed and maintained strong relationships with clients, fostering loyalty and repeat business.

Sales Assistant

Toys"R"Us
10.2014 - 07.2016
  • Assisted in managing customer inquiries, providing product information and resolving issues efficiently.
  • Coordinated inventory management, ensuring optimal stock levels through regular audits and reporting.
  • Increased sales by building strong customer relationships and providing excellent service.

Professional in Poker and Sports Betting

PokerStars and More Than 20 Gambling Sites
07.2010 - 06.2014
  • Analyzed opponent behavior to inform strategic decisions during gameplay.
  • Developed advanced mathematical models to assess probability and risk management.
  • Adapted strategies based on evolving game dynamics and player tendencies.
  • Collaborated with fellow players to share insights and improve collective performance.
  • Led discussions on strategic approaches to maximize winnings across varied formats.
  • Over 60.000 Online Poker Tournaments

Soldier

Bundeswehr
07.2002 - 06.2010
  • Mentored junior soldiers, fostering skill development and teamwork dynamics.
  • Led training exercises to enhance team readiness and operational effectiveness.

Education

High School Diploma -

AKAD University
Stuttgart, Germany
05-2015

Apprenticeship As Office Clerk -

Central Training Institute of The Bundeswehr
Munich, Germany
06-2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Customer relationship management (CRM)
  • Emotional control
  • Multitasking
  • Stress management

Languages

German
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Hobbies

Sports, Poker, Movies, Outdoor activities

Additional Information

Driver's License since 2004

Different side jobs in retail 2014-2024 (Food and Non-Food)

Volunteer coach for parent-child gymnastics and children's table tennis for years

Starting with daily English training through a language app


Timeline

Looking for a Job in Malta

Not Found Yet :)
07.2025 - Current

Care of the Father

At Home
02.2025 - 06.2025

Visitor Service Assistant

Wien Museum (Vienna Museum)
10.2024 - 01.2025

Comeback Attempt as Professional Pokerplayer

GlobalPokerworld
12.2023 - 09.2024

Commercial Employee

Deutscher Schützenbund (German Shooting Association)
08.2023 - 11.2023

Sabbatical - Timeout for Family and Friends

At Home
08.2022 - 07.2023

Commercial Employee

1. FSV Mainz 05 E.V.
08.2017 - 07.2022

Customer Service Representative

Europcar Car Rental
08.2016 - 04.2017

Sales Assistant

Toys"R"Us
10.2014 - 07.2016

Professional in Poker and Sports Betting

PokerStars and More Than 20 Gambling Sites
07.2010 - 06.2014

Soldier

Bundeswehr
07.2002 - 06.2010

High School Diploma -

AKAD University

Apprenticeship As Office Clerk -

Central Training Institute of The Bundeswehr

Similar Profiles

CREATE PROFILE
Sascha Jordan