Salimata ly Ly NDIAYE

• Responsable officer at dss station, oversee the day to day operation in consultation with the station manager.
• Ensure that standards of punctuality and customer service are delivered in accordance with the company policies and procedure and in compliance with the regulatory authorities.
• -Monitor the standard of punctuality and customer service delivery
• -Oversee efficient passenger handling
• -in the absence of the station manager, liaise with relevant authorities and ensure conformity with all regulatory requirement.
• -monitor and control the departure process for on time and safety departure.
• -maintain good working relationships with others airline and airport stakeholders
• -file all flight handling report
• -promote company image

• Customer handling and assistance Welcome customers identify their needs and assist if require. Management of incoming and outgoing calls Management off mail box Processing of customer’s complaints.
• Sale tickets Management of the Daily Fund. Establish customer invoices. Processing of customer complaints. Management of office supplies
• Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.

• Welcome customers, identify their needs and assist if require.
• Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
• Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
• Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
• Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
• Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
• Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.

• Check-in process
• Doing safety briefing with customers before boarding
• Help and assist customers to wear life jackets and ears defenders
• Escort customers during boarding time
• Management of logistics, management of stocks and supply
• Help doing the flight following sometimes as needed.

• Welcome and assist customers with self-service check-in kiosk
• Do promotion of self-service check-in kiosk
• Help and assist pregnant women, unaccompanied minor
• Direct customers through customs, immigration.
• Informed clients of policies and procedures.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

-Document and visas check

-secure aircraft

-control access to aircraft

-assist the screening process of baggage and goods

-secure catering trolley before being loaded in the -aircraft

-screen all stakeholders near the aircraft before they start their jobs when the plane arrives

-escort arrival and departure bag to ensure they are safe and not spoil