Reyanne Hassatou Gomis
Dakar
Summary
Highly coordinated Human Resources Project Manager with immense personnel awareness and team-management prowess. Driven HR product coordinator with excellence in project benchmarking and versatility while managing competing objectives. Collaborative supervisor proven to leverage stakeholders to drive all aspects of HR project lifecycle.
Overview
6
6
years of professional experience
Work History
Human Ressources Manager
Sun Telecom
04.2023 - Current
- Supporting the entire organization by fostering a positive and well-structured work environment .
- Recruitment and development of top talents.
- Establishing a link between management and employees through handling requests, grievances, and other internal issues.
- Reporting to the hierarchy and assisting in decision-making Maintaining Sun Telecoms' CV pipeline and proposing a recruitment process roadmap.
- Driving HR development through projects."
- Escalated challenges to senior personnel when important and maintained continuous communication to report progress.
Consultant in Human Ressources
Saga Africa Holding Limited( Free Sénegal)
08.2022 - 04.2023
- Development, presentation, and implementation of human resources policies for the well-being of employees, in compliance with applicable standards and regulations.
- Coordination of subordinates' and staff activities related to employment, salaries, labor relations, and employee interactions.
- Administration of salary management systems, employee benefits, performance, as well as safety and recreational programs."
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
Talent Manager(Recruiter)
Médical RH
03.2022 - 08.2022
- Selecting job profiles based on the requirements expressed by operational staff in terms of skills, qualifications, and experience, in order to establish a pre-selection of candidates and adjust recruitment criteria if necessary in the French medical sector.
- Collecting information about client activities through articles, press releases, and other sources of information.
- Promoted friendly collaboration between talent and production teams for efficient project completion.
- Adopting technological and digital innovations, with the ability to quickly acquire new knowledge
Supervisor & Frontline Manager
Quality Center
06.2021 - 02.2022
- Supervising a team of Teleadvisors (TAs) to deliver quality work and achieve Bouygues Telecom campaign goals(my role involved collectively and individually managing the team of Teleadvisors (TAs).
- Ensuring compliance with and monitoring TA work procedures. Facilitating and participating in training modules and coaching sessions."
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Customer Service Representative Specialist
Intelcia
10.2019 - 05.2021
- Customer Care Representative at SFR, primarily involved in outbound calling(my role was to contact SFR customers approaching the end of their contract to ensure their satisfaction with their subscription and attempt to re-engage them for another 12 or 24 months.
- Directed and assisted customers in case of technical issues and proposed products or services to customers inquiring for information by examining their account or using the conversation context to deploy perfectly targeted arguments."
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Human Ressources Assistant
Saga Africa Holding Limited( Free Sénegal)
09.2020 - 01.2021
- Compiling and analyzing application files: Gathering supporting documents and verifying references provided by candidates to create a selection, ensuring regular reporting.
- Conducting interviews with preselected candidates: Organizing interviews after the research phase to provide details about the position, evaluating candidates to present relevant profiles to supervisors.
- Drafting various employee contracts (including internships): Organizing training plans for HR software and Microsoft applications."
- Organized new employee orientation schedules for new hires.
Executive Assistant to the Chief Executive Officer
Forma Beauté
07.2018 - 09.2018
- Handle the company's daily accounts by monitoring unpaid invoices and legal disputes.
- Organize training workshops based on specific modules. Input and format various documents such as certificates or diplomas for students who have successfully completed their year, scanning them before distributing to relevant internal and external stakeholders.
- Prepare detailed files, maintain spreadsheets, and create presentations to assist executives and enhance team efficiency.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Administrative HR Assistant
Institut de recherche de Sécurité (ISS)
07.2017 - 09.2017
- Create schedules and monitor hours and leaves to ensure business continuity.
- Organize meetings and appointments, providing logistical support, and preparing meeting minutes.
- Handle billing, contract management, and follow up on payments, including necessary follow-ups.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Education
MBA - Human Resources Management
Institut Supérieur De Management
Dakar , Sénégal01.2023
BBA - Human Resources Management
Institut Supérieur De Management
Dakar , Sénégal07.2019
High School Diploma -
Groupe Scolaire Saint Pierre
Dakar , Sénégal07.2016
Skills
- Change Management
- Legal Compliance
- Recruitment and Hiring
- Effective Communication
- Negotiation Skills
- Leadership
- HR Technology Proficiency
- Talent Management
- Training and Development
Accomplishments
- Resolved product issue through consumer testing.
- I have established a micro-enterprise called 'Les Délices de Reyou,' which focuses on selling sweet and savory crepes, Nutella-filled pastries, and savory finger foods.
Hobbies And Interests
- Travelling
- Cooking/Baking
- Photography
- Music
- Board games
Personal Information
- Marital Status: Single
- Date of Birth: 08/02/97
- Nationality: Senegalese
Languages
French
Native language
English
Upper intermediate
B2
Timeline
Human Ressources Manager
Sun Telecom
04.2023 - Current
Consultant in Human Ressources
Saga Africa Holding Limited( Free Sénegal)
08.2022 - 04.2023
Talent Manager(Recruiter)
Médical RH
03.2022 - 08.2022
Supervisor & Frontline Manager
Quality Center
06.2021 - 02.2022
Human Ressources Assistant
Saga Africa Holding Limited( Free Sénegal)
09.2020 - 01.2021
Customer Service Representative Specialist
Intelcia
10.2019 - 05.2021
Executive Assistant to the Chief Executive Officer
Forma Beauté
07.2018 - 09.2018
Administrative HR Assistant
Institut de recherche de Sécurité (ISS)
07.2017 - 09.2017
MBA - Human Resources Management
Institut Supérieur De Management
BBA - Human Resources Management
Institut Supérieur De Management
High School Diploma -
Groupe Scolaire Saint Pierre
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