Rachel Mulcahey
Concept Supervisor
Vilseck
Summary
Resourceful employee offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Theater Supervisor
AAFES Exchange
08.2021 - Current
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Boosted concession revenue by implementing attractive merchandising displays and efficient point-of-sale systems.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Ensured smooth production transitions with meticulous scheduling and resource allocation for multiple shows.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Effectively brought the income from the theater up to 11.09% within the first year of employment compared to the loss of the previous year
- Cross trained within other food concepts (Charleys & Popeyes)
- Cross trained at the PXtra
Retail Store Supervisor
GameStop
02.2019 - 07.2021
- Enhanced customer satisfaction by providing exceptional service and product knowledge to gamers.
- Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
- Implemented promotional campaigns during special events or product launches to drive sales growth.
- Organized store events such as tournaments or midnight releases, resulting in enhanced community engagement and increased foot traffic.
- Stayed up-to-date on latest gaming trends and technologies to better assist customers in making informed purchasing decisions.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
- Helped the store go from in the red to into the green within the first year of employment
- Propelled market share to surge ahead of competitors and earn #1 ranking within region
Senior Game Technician
Dave And Busters
06.2016 - 09.2018
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Completed rebuilding and restoration services to restore machines to full functionality.
- Reduced downtime of gaming equipment by performing regular preventive maintenance checks and repairs.
- Collaborated with management to identify opportunities for upgrading or replacing outdated gaming equipment, resulting in an enhanced user experience.
- Answered guest questions to provide fun game experience.
- Boosted the overall attractiveness of the gaming facility by maintaining a clean, organized, and visually appealing environment for players.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Stayed in good physical condition in order to handle demanding daily challenges in diverse environments.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Associates in Veterinary Technology - Veterinary Technology
Tennessee Tech
Nashville, TennesseeSkills
Adaptability
undefinedCertification
ServSafe
Timeline
ServSafe
08-2024
ROMA
05-2023
Theater Supervisor
AAFES Exchange
08.2021 - Current
Retail Store Supervisor
GameStop
02.2019 - 07.2021
Senior Game Technician
Dave And Busters
06.2016 - 09.2018
Associates in Veterinary Technology - Veterinary Technology
Tennessee Tech
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