Rachel Mulcahey
Concept Supervisor
Vilseck
Summary
Resourceful employee offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Theater Supervisor
AAFES Exchange
08.2021 - Current
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Boosted concession revenue by implementing attractive merchandising displays and efficient point-of-sale systems.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Ensured smooth production transitions with meticulous scheduling and resource allocation for multiple shows.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Effectively brought the income from the theater up to 11.09% within the first year of employment compared to the loss of the previous year
- Cross trained within other food concepts (Charleys & Popeyes)
- Cross trained at the PXtra
Retail Store Supervisor
GameStop
02.2019 - 07.2021
- Enhanced customer satisfaction by providing exceptional service and product knowledge to gamers.
- Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
- Implemented promotional campaigns during special events or product launches to drive sales growth.
- Organized store events such as tournaments or midnight releases, resulting in enhanced community engagement and increased foot traffic.
- Stayed up-to-date on latest gaming trends and technologies to better assist customers in making informed purchasing decisions.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
- Helped the store go from in the red to into the green within the first year of employment
- Propelled market share to surge ahead of competitors and earn #1 ranking within region
Senior Game Technician
Dave And Busters
06.2016 - 09.2018
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Completed rebuilding and restoration services to restore machines to full functionality.
- Reduced downtime of gaming equipment by performing regular preventive maintenance checks and repairs.
- Collaborated with management to identify opportunities for upgrading or replacing outdated gaming equipment, resulting in an enhanced user experience.
- Answered guest questions to provide fun game experience.
- Boosted the overall attractiveness of the gaming facility by maintaining a clean, organized, and visually appealing environment for players.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Stayed in good physical condition in order to handle demanding daily challenges in diverse environments.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Associates in Veterinary Technology - Veterinary Technology
Tennessee Tech
Nashville, TennesseeSkills
Adaptability
Customer Relationship Management
Business Planning
Relationship Building
Team Leadership
Cost Control
Training and Development
Financial Management
Employee Development
Adaptability
Certification
ServSafe
Timeline
ServSafe
08-2024
ROMA
05-2023
Theater Supervisor
AAFES Exchange
08.2021 - Current
Retail Store Supervisor
GameStop
02.2019 - 07.2021
Senior Game Technician
Dave And Busters
06.2016 - 09.2018
Associates in Veterinary Technology - Veterinary Technology
Tennessee Tech