Pape Alioune Niasse
System Administrator
Summary
Experienced Technical Support Representative adept at understanding the distinct needs of business and home users. Skilled in troubleshooting and offering desktop support for Windows and Linux platforms. Demonstrates expertise in promptly resolving issues during initial calls to ensure efficient problem resolution.
Overview
1
1
year of professional experience
6
6
Certifications
Work History
Network Security Engineer
Douanes Senegalaises
03.2024 - Current
- Optimized network performance through effective monitoring and troubleshooting of security devices.
- Worked with teams to develop company-wide information assurance, security standards and procedures.
- Reduced cyber threats by conducting vulnerability assessments and recommending appropriate mitigation strategies.
It Support - Sysadmin
Helios Towers
3 2024 - 4 2024
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
IT Support(Full English)
GB Foods
11.2023 - 4 2024
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
It support - Junior Sysadmin
CFAO INFRASTRUCTURE
11.2023 - 04.2024
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
IT Help Desk
SONATEL
07.2023 - 11.2023
- Respond to user requests and resolve problems
- Manage accounts and sensitive data
- Accurate logging of support tickets
Junior System Auditor
07.2023 - 10.2023
- Analyzed data and findings to prepare reports detailing financial information
- Active Directory penetration testing .
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Education
Master of Information Systems Security - Computer Science
Ecole Superieure Des Multinationale Télécommunications
Dakar,Senegal 01.2023 -
Degree Network Administration And Security - Computer Networking And Telecommunications
Ecole Superieure Des Multinationale Télécommunications
Dakar,Senegal 01.2020 - 2023.05
Skills
Software Installation
Network Troubleshooting
System administration (Windows, Linux)
System monitoring
Virtualization Technologies
Helpdesk operations
Certification
NSE 1 & 2 Fortinet
Soft Skills
Team Work, Punctual, Communication
Languages
French
Native language
English
Advanced
C1
French
Proficient
C2
Spanish
Proficient
C2
Personal Information
Driving License: A1 B
Hobbies
Swimming, Football, Gym, Travel, Reading
Timeline
Junior Penetration Tester, THM
07-2024
ISC Certified in Cybersecurity
04-2024
Network Security Engineer
Douanes Senegalaises
03.2024 - Current
RHSA 124, Red Hat
12-2023
IT Support(Full English)
GB Foods
11.2023 - 4 2024
It support - Junior Sysadmin
CFAO INFRASTRUCTURE
11.2023 - 04.2024
IT Help Desk
SONATEL
07.2023 - 11.2023
Junior System Auditor
07.2023 - 10.2023
EHE, Ec-Council
05-2023
Master of Information Systems Security - Computer Science
Ecole Superieure Des Multinationale Télécommunications
01.2023 -
NSE 1 & 2 Fortinet
07-2021
EF SET CERTIFICATE
07-2021
Degree Network Administration And Security - Computer Networking And Telecommunications
Ecole Superieure Des Multinationale Télécommunications
01.2020 - 2023.05
It Support - Sysadmin
Helios Towers
3 2024 - 4 2024
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