PAPA MOUSSA FAYE

• Pre-sales support and solution design for Network Services – Managed Services – NOC, SOC, FLM, Automation & Access – Wireless – 4G, 5G, Cloud /Open RAN, Fixed, Transport, Passive Infra for Wireline and Wireless Network infrastructure and services products
• Technical and/or analytical support to Tech Mahindra account teams including customer presentations, leading RFI/P/Q activities among other things
• Identify customer pain points and proactively promote service products portfolio and educate customers on benefits of leveraging Tech Mahindra platform and solutions to address their pain points
• Create customer-specific Network Services solution design and strategy: analyze, design and price complex services, applications and network solutions (voice and data) that meet the customer’s business objectives
• Responding to technical questions as well as elaborating on service product value proposition
• Be an advisor and/or makes recommendations to sales or project team members
• Understand industry trends, solutions and competitive products and be the prime advisor or customer
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.

Handling a hybrid role between commercial and technical in the setting up of an IoT Operator in Senegal, Ivory Coast and Ghana

• Lead all the technical aspects end to end (planning & roll-out)
• Establish and maintain a customer relations management database
• Conduct competitive product analysis and market research to develop road map and sales strategy to secure new business
• Analyze existing and potential markets to identify and secure business development opportunities
• Engage and develop strategic channel partners that will act as resellers and solution integrators
• Prepare and make presentations, demonstrations to customers and channel partners about technology and applicable use cases highlighting efficiency and business benefits for customers

• Leverage on customer pain points with detailed links between revenue, subscriber behavior and deployed technical solutions
• Products and solutions presentations
• Guide customer on technical and go to market strategy
• Understand and influence customer development strategy and related technical requirements
• Provide best TCO and ROI solutions to meet customers' business goals
• Responsible for technical solution offering and commercial negotiations
• Engaged customers (& contracts): Senegal (Sonatel – Tigo – Expresso) - Guinea Bissau – Cabo Verde and Gambia
• IPRAN design for end to en L3
• Solution Design of Network Infrastructure, incorporating LAN, WAN, Server and security architecture and policies
• Guide and influence customer for IP transformation: network automation (SD WAN – Segment routing – slicing) and detailed plan for 5G introduction

• Technical solutions responsible focusing on key deals, non-flow business and early engagements in Radio Area (2G/3G/4G) in RSSA region
• Clarify customer requirements and needs
• Manage team of SME (Subject Matter Experts) for workshops and solution proposals
• Engaged customers (& contracts): MTN Cameroon (3G introduction - LTE introduction) – Tigo Senegal (U900) government of Senegal – MTN Ghana Expresso Senegal – ORANGE RSSA (Senegal: EPC - Mali: Transmission– RAN Swap – Cameroon: EPC) – Telecel Burkina Faso – Etisalat (Ivory Coat – Gabon)
• Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
• Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.

• Technical Solutions responsible for non-group related customers and industry & Government customers
• Business Development
• Identify and engage with new customers
• Maintain and develop existing clients’ base
• Ensure alignment of customer solutions with Ericsson portfolio strategy and roadmap
• Responsible for customer solution strategy and associated risk exposure
• Setup team and manage Subject Matter Experts for technical response to RFP's
• Main responsible for dimensioning, configuration of customer solution including bill of material and bill of quantity
• Ensure that final customer solution specification allows efficient contract/purchase order execution
• Provide support on project execution
• Main Customers: Telecel Faso - Cellcom Guinea - Intercell Guinea - Government of Senegal - Government of Chad - Government of Niger - Sotel Chad
• Offered Solutions (& won contracts): Microwave TND - 2G/3G - Packet Core - Charging system – RND

• Manager of the solutions team (4 members) dealing with Orange operations in RSSA and thereby ensure that the unit is properly supported and managed to fulfill its role
• Lead the team according to the Ericsson Leadership Framework
• Support the Customer Unit in reaching its objectives in terms of Growth Strategy
• Sales Orchestration and Customer Management
• Relationship building with Orange's C level and organization
• Technical coordination between the Ericsson business units

• Ensure alignment of the customer solutions with Ericsson portfolio strategy and roadmap, and matching with existing 'reuse solutions'
• Responsible for the customer solution strategy and associated risk exposure
• Setup and Manage a Subject Matter Experts team for workshops and technical response to RFP's
• Main responsible for the dimensioning, configuration of the customer solution including the bill of material and bill of quantity
• Ensure that the final customer solution specification allows efficient contract/purchase order execution
• Provide support on project execution
• Customers: Orange Senegal, Mali Guinea, Cameroon, Niger, Ivory Coast
• Offered Solutions: Microwave TND - 2G/3G - Packet Core

• Ensure alignment of the customer solutions with Ericsson portfolio strategy and roadmap, and matching with existing 'reuse solutions'
• Responsible for the customer solution strategy and associated risk exposure
• Setup and Manage a Subject Matter Experts team for workshops and technical response to RFP's
• Main responsible for the dimensioning, configuration of the customer solution including the bill of material and bill of quantity
• Ensure that the final customer solution specification allows efficient contract/purchase order execution
• Provide support on project execution
• Customers: Zain Sierra Leone, Zain Burkina Faso - Zain Niger
• Offered Solutions: Microwave - 2G/3G - Packet Core

• Assignments: BSC startup (CP and APG40) testing & integration in the network (interconnection with other nodes: C7 definition, synchronization...), sites integration, operation and Maintenance in several operators in different countries (Moov Ivory Coast, Cellcom Guinea, Orange Guinea)

• Manage the BSS and transmission engineers’ team (two members)
• Interact with the other technical teams’ management (Core network, rollout, RND and Network Optimization)
• Active part of rollout, integration and acceptances
• SOX reporting
• Accomplished multiple tasks within established timeframes.
• Managed and motivated team members to be productive and engaged in work.

• Assumption of responsibility of files of prospective B2B customers, to establish the contact and the proposals on various products
• Managed high call volume while maintaining professional demeanor and excellent service quality.

• Mobile Operator Information service of SFR
• Managed high call volume while maintaining professional demeanor and excellent service quality.
• Responded to customer needs through competent customer service and prompt problem-solving.