Papa Doudou THIOUNE Thioune

• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Provisioned new software and hardware for use, following established security policies.
• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
• Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.

• Managed and prioritized customer service requests to achieve prompt resolution.
• Enhanced customer satisfaction by providing timely technical support for telecommunications services.
• Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.

• Boosted customer satisfaction through diligent maintenance of telecommunications equipment and prompt issue resolution.
• Enhanced network performance by implementing effective optimization strategies and monitoring system health.
• Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity.

• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Assisted IT staff on troubleshooting issues and closing calls.
• Monitored system performance and responded to alerts.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Ensured compliance with industry regulations by keeping abreast of current trends and implementing necessary changes to network infrastructure.

In the CNS (Communication Navigation Surveillance) Office for:

• maintenance of navigation aid equipment such as VOR, DME, etc.
• Provided technical guidance and support to team members.
• Recorded information surrounding system failure to assist future rebuilds.