Papa Ousmane Niang
Profil professionnel
Four years of experience in customer service, sales and call center. Learn quickly, easily making contacts. Willing to learn new skills using high language skills. Strong individual proficient in routine maintenance and troubleshooting of logging equipment. Master at completing service records and reports and updating safety protocols. Works with multiple teams to properly operate logging equipment. Possesses excellent problemSolving and communication skills.
PERSONALITY
Determined, flexible, ambitious, open-minded, reliable, team player,
hardworking, committed
Vue d'ensemble
13
13
years of professional experience
2028
2028
years of post-secondary education
1
1
Certification
Expérience
International forwarder
EuroTrans Handzel Spedycja
Skawina
2020.01 - Current
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
- Arranged delivery or storage of goods at destinations.
- Calculated weight, volume or cost of goods to be moved.
- Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
- Negotiated with carriers to secure best possible rates for clients and control costs.
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
Customer service
Sonatel
Thies
2013.01 - 2019.12
- Comprehensive customer service, telecommunication company hotline
- Telecommunication company hotline
- Contribute to customer loyalty through targeted retention efforts.
- Manage contracts and monitor subscriptions to ensure customer satisfaction
- Analyze customer needs to offer additional services or updates.
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Formation
Course - legal regulations regarding legal cabotage
High School -
Lycee Malick Sy
Thies 1995.01 - 2000.01
Compétences
- International purchasing
- International shipping
- Computer skills
- Ability to work with customer
- Ability to work in the team
- Good time management
- Ability to learn quickly
Certificats
Course in the field of legal regulations regarding legal cabotage, 2022-08-01
Personnalisé
Loisirs: Sport, Dance, Music, Languages, New cultures
Language
French
NATIVE LANGUAGE
English
Fluent
Polish
Intermediate
B1
Chronologie
International forwarder
EuroTrans Handzel Spedycja
2020.01 - Current
Customer service
Sonatel
2013.01 - 2019.12
High School -
Lycee Malick Sy
1995.01 - 2000.01