Naoufel Chtara
Cluster General Manager
Dakar
Profil professionnel
Higly accomplished and results-driven Cluster General Manager with over two decades of experience in the hospitality industry ,
Specializing in multi-property management.
Proven track record of driving revenue growth,improving operational efficency, and enhancing guest staisfaction across diverse markets in Africa and the Middle East
Recognized for successfully managing large-scale refurbishment and pre-opening projects, repositionning hotels, optimizing sales strategies and expanding MICE capacities to increase market share.
A natural leader, fostering a people-oriented culture , promoting staff development and engagement to ensure seamless service delivery and operational excellence .
With a strategic approach to both financial perfromance and guest service , consistenly delivering superior result, enhancing profitability for owners and stakeholders while maintaining high levels of guest and team satisfaction.
Vue d'ensemble
36
36
years of professional experience
2
2
years of post-secondary education
Expérience
Cluster General Manager
Accor Group : Novotel & Ibis Styles Dakar
Dakar, Senegal
2022.05 - Actuel
Ensuring seamless operations and achieving strategic goals for both hotels,with a focus on operational efficency,guests, teams and owners satisfaction
Driving revenue growth
Staff dervelopment and retention
General Manager
Accor Group :Ibis Plateau Abidjan
Abidjan, Ivory Coast
2020.02 - 2022.04
- Accor, Ibis Abidjan Plateau: Website: www.ACCOR.com
General Manager
JAZ (Jaz Hotel Group) 1001 Room Resort
Sharm El Sheikh, Egypt
2019.10 - 2020.01
- Jaz Hotels Group (JHG), Website: https://www.jazhotels.com
General Manager
Accor Group :Pullman Douala Rabingha
Douala, Cameroon
2019.06 - 2019.09
- Accor, Pullman Douala Rabingha, Website: www.ACCOR.com
General Manager
AZALAÏ Hotels Group
Abidjan
2018.07 - 2019.06
- Azalaï Abidjan, Group Flagship, Business Hotel, 200 rooms
General Manager
AZALAÏ Hotels Group
Bamako
2017.12 - 2018.06
- Refurbishment, Pre-opening & Opening Azalaï Bamako, 5 star Business Hotel, 200 rooms
Resort General Manager
Deutsche Hospitality Group
Sousse
2017.04 - 2017.12
- Jaz Tour Khalef, 5 star Hotel & Resort (10 hectares, 524 rooms, 382 staff)
General Manager
Sopatel Silmande
Ouagadougou
2015.11 - 2017.02
- Sopatel Silmande, Website: http://golden-tulip-le-silmandeouagadougou-hotel.booked.net/
General Manager
Laico Atlantic
Banjul
2013.01 - 2015.07
- Laico Atlantic, Website: www.laicohotels.com
Executive Assistant Manager
Laico Okoumé Palace
Libreville
2009.04 - 2012.12
- Laico Okoumé Palace, 5 star Hotel, Website: www.laicohotels.com
Executive Assistant Manager
Riu El Mansour
Hiboun
2007.06 - 2009.03
- Riu El Mansour, 4 star Hotel
Director of Rooms
Hasdrubal Thalassa & Spa Palace
Yasmine Hammamet
2002.04 - 2006.12
- Hasdrubal Thalassa & Spa Palace: « Part of One of the Leading Hotels of the World »
Rooms Division Assistant Manager
2000.02 - 2002.03
Formation
Hotel Management - Hospitality
Hotel School
Nabeul ,Cap Bon, Tunisia 1988.09 - 1990.05
Compétences
Revenue Management and Profit optimization
Operational Excellence
Leadership and Team Management
Strategic project Management
Sales and Marketing strategy
Communication
Customer Service
Financial Acumen
ESG
Informations complémentaires
- Diving
- Snorkling
- Gardening
- Travelling
- Volunteering
Personnalisé
Genre: Male
Langues
English
Courant
French
Bilingue
German
Courant
Italian
Courant
Arabic
Langue maternelle
Projets réalisés
- Refurbishment, pre-opening Azalai Salam, 200 rooms , Bamako, Mali
- Refurbishment , Ibis Plateau , 190 rooms, Abidjan, Ivory Coast
- Refurbishment and Rebranding, Ibis to Ibis Styles , 106 rooms, Dakar, Senegal
- Co-Working space Wojo Novotel Dakar ; open space & Offices rental , project leading and launching
- N'Lounge, Novotel Dakar Open Air à la carte restaurant (180 Covers) refurbishment and repositionning
Chronologie
Cluster General Manager
Accor Group : Novotel & Ibis Styles Dakar
2022.05 - Actuel
General Manager
Accor Group :Ibis Plateau Abidjan
2020.02 - 2022.04
General Manager
JAZ (Jaz Hotel Group) 1001 Room Resort
2019.10 - 2020.01
General Manager
Accor Group :Pullman Douala Rabingha
2019.06 - 2019.09
General Manager
AZALAÏ Hotels Group
2018.07 - 2019.06
General Manager
AZALAÏ Hotels Group
2017.12 - 2018.06
Resort General Manager
Deutsche Hospitality Group
2017.04 - 2017.12
General Manager
Sopatel Silmande
2015.11 - 2017.02
General Manager
Laico Atlantic
2013.01 - 2015.07
Executive Assistant Manager
Laico Okoumé Palace
2009.04 - 2012.12
Executive Assistant Manager
Riu El Mansour
2007.06 - 2009.03
Director of Rooms
Hasdrubal Thalassa & Spa Palace
2002.04 - 2006.12
Rooms Division Assistant Manager
2000.02 - 2002.03
Hotel Management - Hospitality
Hotel School
1988.09 - 1990.05