NAFISSATOU FALL
SALES MANAGER
Dakar,SENEGAL
Summary
JOB OBJECTIVE: Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
25
25
years of professional experience
Work History
Direct Sales Manager
Air Sénégal
06.2021 - Current
- Achieve, organize, control, and monitor passenger sales targets
- Effectively manage B2C relationships to support commercial objectives
- Monitor operations and administration of sales in line with company procedures and policies
- Assist in the development of value-added products
- Control, guide and monitor the day-to-day activities of all field sales staff
- Ensure that the product and promotional plans are understood and implemented
- Prepare weekly, monthly, and annual sales reports and constant monitoring of market trends and competitor activities
- Liaise with marketing and other passenger service-related departments
Co-founder and Managing Director
Tamoona Africa Luxury Tours
03.2019 - 08.2020
- Achieve remarkably high results in term of revenue and customer satisfaction in a short period of time
Senior Sales Support
Emirates Group
11.2017 - 02.2019
- Handle trade enquiries and provide technical and product support to improve and optimize revenue production from trade partners and customers
- Provide support to corporate clients when and if needed
- Assist in the co-ordination of Emirates own promotional events and sponsorship commitments
- Provide sales support to Group Agents incl
- Internal requests and administration
- Liaise with various head office units such as revenue optimization, group department and Skywards to ensure efficient customer
Senior Customer Sales and Service Agent
10.2015 - 11.2017
- Handle “walk in” direct customers enquiries on ad-hoc basis
- Validate and effectuate the revenue accounting quality check for
- BSP agents (ADM/ACM etc)
- Handling of duty travel ticketing as well as ID/AD travel requests from staff and trade
- Prepare, circulate and maintain database for the “agency newsletter” as well as make recommendations for improvement
- To act as back up to support the airport-team with ticketing needs in situations of staff shortage or irregularities
- Ensure that the highest standard of customer service is provided to customers
- Actively enhance Emirates revenue earnings by providing options to customers on all products and services
- Contribute to the overall direct sales and keep pace with the network growth
- Issue online tickets and sell related products
- Support Travel Agents with their general enquiries
- Handle HAJJ and UMRAH Group bookings and tickets issuance
- Close the end of day sales and bank monies received
Customer Service and Sales Agent
07.2010 - 10.2015
- Actively issue online tickets and seek out sales opportunities by promoting all related products
- Ensure quality standards are achieved for all customer interactions
- Ensure all necessary airline rules and regulations are incorporated at ticket issuance, and that the customer’s requests are met
- Assist Travel Agents with their general enquiries
- Suggest new ideas and provide recommendations on the improvement of the service provided
- Keep abreast of Emirates Group news and updates to maintain relevant professional and company standards
- Ensure all necessary ticket related documentation is filed, timetables updated, brochures, sales and promotional material is properly displayed on individual counters
- Close the end of day sales and bank monies received
Deputy Airport Manager
Air Ivoire Senegal
01.2008 - 06.2010
- Manage sales, bookings, and flights
- Book tickets through AMADEUS system
- Monitor check-in and seats assignment in case of overbooking
- Organize in-transit and deplaned passengers’ hotel reservations
- Take care of Business Class and Frequent Flyer passengers
- Supervise crew arrival and departure and ensure on-time transportation
Supervisor
Air Senegal International
11.2001 - 07.2008
- Flight management
- Monitor check-in and seats assignment in case of overbooking
- Organize in-transit and deplaned passengers’ hotel reservations
- Take care of Business Class and Frequent Flyer passengers
- Commercial Operating Agent
- Welcome and inform passengers
- Check-in, board and disembark passengers
- Take care of in-transit and connecting passengers
- Sales Agent
- Provide ticketing and make reservations through AMADEUS booking system
Commercial Agent
Sentel GSM
01.1999 - 11.2001
- Act as call center customer representative
- Sell Sentel GSM’s products
Education
Diploma of Superior - Transport Logistics
01.2009
University Degree - Language
01.1998
High School Diploma -
01.1995
Skills
- Customer service
- Sales
- Operations management
- Salesforce CRM
- Staff management
- Logistics transport
- MS Office Suite (Word, Excel
- PowerPoint)
- Customer Service
- Sales Targeting
- Territory Management
- Customer Portfolio Management
- Accomplished manager
- Sales presentations
- Sales processes
- B to B sales
- Direct sales
- Sales Reporting
- Analytical problem solver
Interests
Travel
Swimming
Reading
Languages
Languages
French
First Language
English
Upper Intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Direct Sales Manager
Air Sénégal
06.2021 - Current
Co-founder and Managing Director
Tamoona Africa Luxury Tours
03.2019 - 08.2020
Senior Sales Support
Emirates Group
11.2017 - 02.2019
Senior Customer Sales and Service Agent
10.2015 - 11.2017
Customer Service and Sales Agent
07.2010 - 10.2015
Deputy Airport Manager
Air Ivoire Senegal
01.2008 - 06.2010
Supervisor
Air Senegal International
11.2001 - 07.2008
Commercial Agent
Sentel GSM
01.1999 - 11.2001
Diploma of Superior - Transport Logistics
University Degree - Language
High School Diploma -
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