NAFISSATOU DIOP
TOURISM AND BUSINESS TRAVEL MANAGERESS
DAKAR,SENEGAL
Summary
OPERATION MANAGERESS , with over 18 years of successful experience in travel coordinator and itineraries. Recognized consistently for performance excellence and contributions to success in TOURISM industry. Strengths in coordination and Planning for travelersbacked by training in SENEGAL.
Enthusiastic TRAVEL COORDINATOR. eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of reception of all travels request and Meet and greet team . training in TRAVEL MANAGEMENT. Motivated to learn, grow and excel in TRAVEL AND TOURISM
Experienced TOURISM AND TRAVEL MANAGERESS with over18 years of experience in TOURISM AND TRAVEL ;Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
Languages
20
20
years of professional experience
Work History
RESPONSABLE TOURISM
HERTZ SENEGAL
DAKAR, SENEGAL
06.2017 - Current
- Settle a tourism department as new service for HERTZ SENEGAL
- Producing ground programs for Tourists
- Settling together with the communication and digital marketing department , all advertising and presentation documents.
- Selling and handling the programs
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with rental car customers to understand needs and provide excellent service.
- Quickly learned new skills such as digital marketing and applied them to daily tasks, improving efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
RESPONSABLE TOURISM
LOCASEN
DAKAR, SENGAL
01.2015 - 02.2017
- Create a new department for tourism
- Help locasen for prospecting new clients
- Worked with corporate and business travelers customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
Aiport Group supervisor
Africa Conection Tours
DAKAR, SENEGAL
02.2007 - 01.2015
- Travel process cordinator.
- Handle visas.
- Handle all travel documents In charge of Port and airport authorization :.
- Responsible booking services.
- Monitoring hotel Reservations.
- Reservation for Group / Individuals.
- Support groups arrived and selling tours and excursions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Managed team of 4 employees, overseeing hiring, training, and professional growth of employees.
- Worked closely with THE GENERALMANAGER to maintain optimum levels of communication to effectively and efficiently complete projects.
- Worked flexible hours; night, weekend, and holiday shifts.
Operations Manager
AFRICA CONNECTION TOUR
DAKAR, SENEGAL
01.2001 - 02.2007
- Monitoring of business cases.
- Responsible for business travelers handling all their needs for entrance and stay in SENEGAL.
- Internet Sales.
- Responsible semininars and meetings,
- Handling Cruise Sheeps in dakar.
- Support and assist tourist for entrance bagdes.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Responded to events, including network outages and issues related to circuits, websites, vendors.
- Maximized productivity and management systems by establishing specific goals and managing operations.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Maintained constructive client and vendor relationships.
Education
MASTER oF TOURISM - SUSTAINABLE TOURISM AND BUSINESS TRAVEL
ESTEL
DAKARSkills
Tourism development
undefinedAdditional Information
INTERNATIONAL EXPERIENCE
- 2011 INTERNSHIP SPAIN
ATTENDING TRAVEL TRADE MARKET
- 2003 -2010 IN FRANCE TOP RESA
- 2010 2015 IN ROMA /ITALY
- 2016 IN BERLIN /GERMANY ITB
- 2018 IN MADRID /SPAIN FITUR
Timeline
RESPONSABLE TOURISM
HERTZ SENEGAL
06.2017 - Current
RESPONSABLE TOURISM
LOCASEN
01.2015 - 02.2017
Aiport Group supervisor
Africa Conection Tours
02.2007 - 01.2015
Operations Manager
AFRICA CONNECTION TOUR
01.2001 - 02.2007
MASTER oF TOURISM - SUSTAINABLE TOURISM AND BUSINESS TRAVEL
ESTEL
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