Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muhamed Hasani

Podujev

Summary

Proven professional with a track record of delivering exceptional customer service and client relations, honed as a Receptionist at Restaurant Ora and as a Taxi Driver for Taxi Prishtina. Skilled in adaptability, interpersonal communication, and maintaining a high typing speed, I excel in creating positive experiences and efficiently solving problems.

Overview

1
1
year of professional experience

Work History

Receptionist

Restaurant Ora
02.2024 - 06.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Taxi Driver

Taxi Prishtina
01.2023 - 02.2024
  • Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
  • Developed strong relationships with repeat clientele through consistent quality service.
  • Arrived on time to customer appointments.
  • Maintained a clean, comfortable vehicle to enhance the overall passenger experience.

Education

High School
Kosovo
07.2012

Skills

Customer and client relations

Typing Speed

Adaptability and Flexibility

Problem-solving aptitude

Adaptability

Interpersonal Skills

Languages

English
Intermediate (B1)
German
Elementary (A2)

Timeline

Receptionist

Restaurant Ora
02.2024 - 06.2024

Taxi Driver

Taxi Prishtina
01.2023 - 02.2024

High School

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Muhamed Hasani