Mouhamadou Fary Maram Diop
Dakar
Summary
Versatile Project Administrator with recent rewarding experience, eager to apply for the vacant position. Continuously expanding knowledge and refining skills to take on higher opportunities and responsibilities. Dedicated to learning, applying knowledge, and consistently achieving objectives of any tasks assigned.
Overview
18
18
years of professional experience
Work History
Translator and Interpreter
Shinoda Services
07.2023 - 02.2025
- I have been carrying out intermittent assignments as an translator-interpreter for groups of consultants supervised by JICA for future projects in Senegal.
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
- Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.
Administrator
KONOIKE CONSTRUCTION CO. Ltd / Shinoda Services
01.2021 - 07.2023
- Administrator at the Construction Project for the mother and Child Health Application Centre at the National School of Sanitary and Social Development (ENDSS/ Dakar).
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Consultant /Country Head
HK PINOY Global (SiroccoPay and Bank4You Services)
12.2019 - 12.2021
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Project coordinator
Medical Solidarity (American NGO)
09.2020 - 12.2020
- Activity coordination
- Prospection
- Accounting and follow up of expenses
- Reporting
Customer Service Agent (Bilingual Campaign)
Way2Call
04.2019 - 12.2019
- Customer support for Wari Customer Care
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Commercial Agent
Payme Group
01.2019 - 02.2019
- Prospection
- POS recruiting
Commercial Agent
Royal Giant
12.2018 - 01.2019
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Customer service agent for Amazon Seller Support (Bilingual Campaign)
Phone Group Senegal
02.2017 - 09.2018
- Demonstrated high attention to detail, organization and management of multiple tasks and workflows simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Customer service agent for Amazon France Customer Service
Phone Group Senegal
08.2016 - 01.2017
- Demonstrated high attention to detail, organization and management of multiple tasks and workflows simultaneously.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Cashier
Mini-market ISRA
03.2014 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
English Teacher
Eamar Faculty
10.2013 - 07.2016
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Commercial Agent
Sosedis (Société Sénégalaise de Distribution)
11.2011 - 03.2012
- Built and maintained relationships with associates, customers and vendors.
- Enhanced client satisfaction by providing excellent customer service and addressing their needs effectively.
- Developed long-lasting relationships with clients, fostering trust and loyalty for repeat business.
- Collaborated with colleagues to achieve team goals and improve overall performance in the commercial sector.
Liaison Officer
Ideal concept Ltd (44th Assembly of the African Bank of Development)
05.2009 - 05.2009
- Coordinated efforts between teams to achieve project goals to ensure the success of the event.
- Implemented protocol rules and served as an interpreter for the high profile personalities.
Bilingual Translator
Transterp
03.2007 - 08.2007
- Bilingual translation of documents (French to English/English to French).
- Strengthened relationships with international partners through effective translation of emails, reports, and presentations.
- Enhanced client satisfaction by providing accurate and timely translations in English and French languages.
Education
Master - English Language
UCAD
01.2005
Bachelor of Arts - American Literature
UCAD
01.2003
DUEL 2 - English/ Spanish Department
UCAD
01.2003
DUEL 1 - English/ Spanish Department
UCAD
01.2002
Baccalaureate - undefined
L'I Class
01.2002
Skills
- Administrative support
- Cultural awareness
- Fluent bilingualism
- Written translation
- Strong vocabulary skills
- Continuous learning mindset
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Sport.
I used basketball to become a better version of myself, both physically and professionally.
Additional Information
Computer proficiency.
Driving licence category B holder.
Timeline
Translator and Interpreter
Shinoda Services
07.2023 - 02.2025
Administrator
KONOIKE CONSTRUCTION CO. Ltd / Shinoda Services
01.2021 - 07.2023
Project coordinator
Medical Solidarity (American NGO)
09.2020 - 12.2020
Consultant /Country Head
HK PINOY Global (SiroccoPay and Bank4You Services)
12.2019 - 12.2021
Customer Service Agent (Bilingual Campaign)
Way2Call
04.2019 - 12.2019
Commercial Agent
Payme Group
01.2019 - 02.2019
Commercial Agent
Royal Giant
12.2018 - 01.2019
Customer service agent for Amazon Seller Support (Bilingual Campaign)
Phone Group Senegal
02.2017 - 09.2018
Customer service agent for Amazon France Customer Service
Phone Group Senegal
08.2016 - 01.2017
Cashier
Mini-market ISRA
03.2014 - 07.2016
English Teacher
Eamar Faculty
10.2013 - 07.2016
Commercial Agent
Sosedis (Société Sénégalaise de Distribution)
11.2011 - 03.2012
Liaison Officer
Ideal concept Ltd (44th Assembly of the African Bank of Development)
05.2009 - 05.2009
Bilingual Translator
Transterp
03.2007 - 08.2007
Bachelor of Arts - American Literature
UCAD
DUEL 2 - English/ Spanish Department
UCAD
DUEL 1 - English/ Spanish Department
UCAD
Baccalaureate - undefined
L'I Class
Master - English Language
UCAD
Similar Profiles
Michelle GuerreroMichelle Guerrero
Customer Service Associate at Shinoda Design CenterCustomer Service Associate at Shinoda Design Center
Elma VasquezElma Vasquez
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
PATRICIA OSWALDPATRICIA OSWALD
Executive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global ServicesExecutive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global Services
JEANNE THIAMJEANNE THIAM
Collaborateur Comptable at BYSN DAKAR/ YTHAKCollaborateur Comptable at BYSN DAKAR/ YTHAK
Abdoul Demba FAYEAbdoul Demba FAYE
CONTRÔLEUR INTERNE at IMPAXIS ASSET MANAGEMENT WEST AFRICA (EX BRM ASSET MANAGEMENT)CONTRÔLEUR INTERNE at IMPAXIS ASSET MANAGEMENT WEST AFRICA (EX BRM ASSET MANAGEMENT)