Mouhamadou Fary Maram Diop
Shinoda Services
Dakar
18
years of professional experience
Versatile Project Administrator with recent rewarding experience, eager to apply for the vacant position. Continuously expanding knowledge and refining skills to take on higher opportunities and responsibilities. Dedicated to learning, applying knowledge, and consistently achieving objectives of any tasks assigned.
Work History
Translator and Interpreter
1 Year 7 Months- I have been carrying out intermittent assignments as an translator-interpreter for groups of consultants supervised by JICA for future projects in Senegal.
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
- Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.
Administrator
2 Years 6 Months- Administrator at the Construction Project for the mother and Child Health Application Centre at the National School of Sanitary and Social Development (ENDSS/ Dakar).
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Consultant /Country Head
2 Years- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Project coordinator
3 Months- Activity coordination
- Prospection
- Accounting and follow up of expenses
- Reporting
Customer Service Agent (Bilingual Campaign)
8 Months- Customer support for Wari Customer Care
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Commercial Agent
1 Month- Prospection
- POS recruiting
Commercial Agent
1 Month- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Customer service agent for Amazon Seller Support (Bilingual Campaign)
1 Year 7 Months- Demonstrated high attention to detail, organization and management of multiple tasks and workflows simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Customer service agent for Amazon France Customer Service
5 Months- Demonstrated high attention to detail, organization and management of multiple tasks and workflows simultaneously.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Cashier
2 Years 4 Months- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
English Teacher
2 Years 9 Months- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Commercial Agent
4 Months- Built and maintained relationships with associates, customers and vendors.
- Enhanced client satisfaction by providing excellent customer service and addressing their needs effectively.
- Developed long-lasting relationships with clients, fostering trust and loyalty for repeat business.
- Collaborated with colleagues to achieve team goals and improve overall performance in the commercial sector.
Liaison Officer
- Coordinated efforts between teams to achieve project goals to ensure the success of the event.
- Implemented protocol rules and served as an interpreter for the high profile personalities.
Bilingual Translator
5 Months- Bilingual translation of documents (French to English/English to French).
- Strengthened relationships with international partners through effective translation of emails, reports, and presentations.
- Enhanced client satisfaction by providing accurate and timely translations in English and French languages.
Education
Master - English Language
(incomplete)
Bachelor of Arts - American Literature
Certificate of Specialization
DUEL 2 - English/ Spanish Department
DUEL 1 - English/ Spanish Department
Baccalaureate
Skills
Administrative support
Cultural awareness
Fluent bilingualism
Written translation
Strong vocabulary skills
Continuous learning mindset
Languages
French
C2
Bilingual or Proficient
English
C2
Bilingual or Proficient
Spanish
B1
Intermediate
Sport.
I used basketball to become a better version of myself, both physically and professionally.
Additional Information
Computer proficiency.
Driving licence category B holder.
Timeline
Translator and Interpreter
Shinoda Services
07.2023 - 02.2025Read More
Administrator
KONOIKE CONSTRUCTION CO. Ltd / Shinoda Services
01.2021 - 07.2023Read More
Project coordinator
Medical Solidarity (American NGO)
09.2020 - 12.2020Read More
Consultant /Country Head
HK PINOY Global (SiroccoPay and Bank4You Services)
12.2019 - 12.2021Read More
Customer Service Agent (Bilingual Campaign)
Way2Call
04.2019 - 12.2019Read More
Commercial Agent
Payme Group
01.2019 - 02.2019Read More
Commercial Agent
Royal Giant
12.2018 - 01.2019Read More
Customer service agent for Amazon Seller Support (Bilingual Campaign)
Phone Group Senegal
02.2017 - 09.2018Read More
Customer service agent for Amazon France Customer Service
Phone Group Senegal
08.2016 - 01.2017Read More
Cashier
Mini-market ISRA
03.2014 - 07.2016Read More
English Teacher
Eamar Faculty
10.2013 - 07.2016Read More
Commercial Agent
Sosedis (Société Sénégalaise de Distribution)
11.2011 - 03.2012Read More
Liaison Officer
Ideal concept Ltd (44th Assembly of the African Bank of Development)
05.2009 - 05.2009Read More
Bilingual Translator
Transterp
03.2007 - 08.2007Read More
UCAD
Bachelor of Arts from American Literature
Read More
UCAD
DUEL 2 from English/ Spanish Department
Read More
UCAD
DUEL 1 from English/ Spanish Department
Read More
L'I Class
Baccalaureate
Read More
UCAD
Master from English Language
Read More