Summary
Overview
Work History
Education
Skills
Languages
Sport.
Additional Information
Timeline
Generic
Mouhamadou Fary Maram Diop

Mouhamadou Fary Maram Diop

Dakar

Summary

Versatile Project Administrator with recent rewarding experience, eager to apply for the vacant position. Continuously expanding knowledge and refining skills to take on higher opportunities and responsibilities. Dedicated to learning, applying knowledge, and consistently achieving objectives of any tasks assigned.

Overview

18
18
years of professional experience

Work History

Translator and Interpreter

Shinoda Services
07.2023 - 02.2025
  • I have been carrying out intermittent assignments as an translator-interpreter for groups of consultants supervised by JICA for future projects in Senegal.
  • Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
  • Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.

Administrator

KONOIKE CONSTRUCTION CO. Ltd / Shinoda Services
01.2021 - 07.2023
  • Administrator at the Construction Project for the mother and Child Health Application Centre at the National School of Sanitary and Social Development (ENDSS/ Dakar).
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

Consultant /Country Head

HK PINOY Global (SiroccoPay and Bank4You Services)
12.2019 - 12.2021
  • Managed client relationships through regular check-ins and updates on project progress.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Project coordinator

Medical Solidarity (American NGO)
09.2020 - 12.2020
  • Activity coordination
  • Prospection
  • Accounting and follow up of expenses
  • Reporting

Customer Service Agent (Bilingual Campaign)

Way2Call
04.2019 - 12.2019
  • Customer support for Wari Customer Care
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Commercial Agent

Payme Group
01.2019 - 02.2019
  • Prospection
  • POS recruiting

Commercial Agent

Royal Giant
12.2018 - 01.2019
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.

Customer service agent for Amazon Seller Support (Bilingual Campaign)

Phone Group Senegal
02.2017 - 09.2018
  • Demonstrated high attention to detail, organization and management of multiple tasks and workflows simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Customer service agent for Amazon France Customer Service

Phone Group Senegal
08.2016 - 01.2017
  • Demonstrated high attention to detail, organization and management of multiple tasks and workflows simultaneously.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Cashier

Mini-market ISRA
03.2014 - 07.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

English Teacher

Eamar Faculty
10.2013 - 07.2016
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.

Commercial Agent

Sosedis (Société Sénégalaise de Distribution)
11.2011 - 03.2012
  • Built and maintained relationships with associates, customers and vendors.
  • Enhanced client satisfaction by providing excellent customer service and addressing their needs effectively.
  • Developed long-lasting relationships with clients, fostering trust and loyalty for repeat business.
  • Collaborated with colleagues to achieve team goals and improve overall performance in the commercial sector.

Liaison Officer

Ideal concept Ltd (44th Assembly of the African Bank of Development)
05.2009 - 05.2009
  • Coordinated efforts between teams to achieve project goals to ensure the success of the event.
  • Implemented protocol rules and served as an interpreter for the high profile personalities.

Bilingual Translator

Transterp
03.2007 - 08.2007
  • Bilingual translation of documents (French to English/English to French).
  • Strengthened relationships with international partners through effective translation of emails, reports, and presentations.
  • Enhanced client satisfaction by providing accurate and timely translations in English and French languages.

Education

Master - English Language

UCAD
01.2005

Bachelor of Arts - American Literature

UCAD
01.2003

DUEL 2 - English/ Spanish Department

UCAD
01.2003

DUEL 1 - English/ Spanish Department

UCAD
01.2002

Baccalaureate - undefined

L'I Class
01.2002

Skills

  • Administrative support
  • Cultural awareness
  • Fluent bilingualism
  • Written translation
  • Strong vocabulary skills
  • Continuous learning mindset

Languages

French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)

Sport.

I used basketball to become a better version of myself, both physically and professionally.

Additional Information

Computer proficiency.

Driving licence category B holder.


Timeline

Translator and Interpreter

Shinoda Services
07.2023 - 02.2025

Administrator

KONOIKE CONSTRUCTION CO. Ltd / Shinoda Services
01.2021 - 07.2023

Project coordinator

Medical Solidarity (American NGO)
09.2020 - 12.2020

Consultant /Country Head

HK PINOY Global (SiroccoPay and Bank4You Services)
12.2019 - 12.2021

Customer Service Agent (Bilingual Campaign)

Way2Call
04.2019 - 12.2019

Commercial Agent

Payme Group
01.2019 - 02.2019

Commercial Agent

Royal Giant
12.2018 - 01.2019

Customer service agent for Amazon Seller Support (Bilingual Campaign)

Phone Group Senegal
02.2017 - 09.2018

Customer service agent for Amazon France Customer Service

Phone Group Senegal
08.2016 - 01.2017

Cashier

Mini-market ISRA
03.2014 - 07.2016

English Teacher

Eamar Faculty
10.2013 - 07.2016

Commercial Agent

Sosedis (Société Sénégalaise de Distribution)
11.2011 - 03.2012

Liaison Officer

Ideal concept Ltd (44th Assembly of the African Bank of Development)
05.2009 - 05.2009

Bilingual Translator

Transterp
03.2007 - 08.2007

Bachelor of Arts - American Literature

UCAD

DUEL 2 - English/ Spanish Department

UCAD

DUEL 1 - English/ Spanish Department

UCAD

Baccalaureate - undefined

L'I Class

Master - English Language

UCAD
Mouhamadou Fary Maram Diop