Merry Monica
Hospital Director
Makassar
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Cluster Director for Makassar
Primaya Hospital Group
Makassar, South Sulawesi
01.2019 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth in Primaya Hospital Cluster Makassar (Primaya Hospital Makassar, Primaya Inco Sorowako & Primaya Hospital Hertasning).
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised team collaboration through regular communication, goal setting, and performance evaluations.
Hospital Director
Primaya Hospital Makassar
08.2017 - Current
- Championed patient-centered care initiatives, leading to increased patient satisfaction ratings and positive feedback from stakeholders.
- Oversaw facility expansion projects, improving hospital capacity and enabling the provision of additional services to patients.
- Increased staff retention through the implementation of targeted professional development and mentoring programs.
- Marketed hospital to prospective customers and community by identifying and attending relevant local and regional events.
- Reduced operating expenses by negotiating contracts with vendors, resulting in significant cost savings for the hospital.
- Optimized resource allocation by utilizing data-driven decision-making processes to improve overall efficiency.
- Tracked metrics to develop sound revenue cycle analysis and reporting.
- Led successful accreditation efforts, ensuring compliance with industry standards and regulations.
- Managed financial resources effectively, maintaining a balanced budget and ensuring adequate funding for essential services.
Medical Manager
RS Awal Bros Makassar (now: Primaya Hospital)
01.2015 - 08.2017
- Developed strong relationships with key stakeholders such as physicians, nurses, administrators, insurance representatives, and vendors to facilitate seamless collaboration in medical management initiatives.
- Enhanced operational efficiency through streamlining processes, optimizing medical staff assignments, and implementing best practices for medical management.
- Streamlined patient admission and discharge processes, improving overall efficiency and reducing wait times for patients.
- Led continuous improvement initiatives aimed at enhancing service delivery models while maintaining high-quality patient care standards across all departments.
- Oversaw risk management activities within the organization, mitigating potential issues related to patient safety or liability concerns.
- Managed budgets and resource allocation effectively, ensuring adequate staffing levels and appropriate equipment availability.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed policies and procedures for effective pharmacy management.
- Conducted regular performance evaluations for team members, identifying strengths, areas for improvement, and creating tailored development plans.
Medical Assistant Manager
RS Awal Bros Makassar (now: Primaya Hospital)
01.2014 - 01.2015
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
- Participated in regular audits to maintain compliance with all regulatory standards (Hospital Accreditation) within the healthcare field.
- Managed General Physician schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of Emergency Department & inpatient ward, Specialist doctors schedules for practice setting as needed.
- Managed inventory, ensuring adequate supplies for medical operations and cost savings.
- Implemented electronic health records system, increasing accuracy of data and reducing paperwork.
Critical Care Coordinator
RS Awal Bros
01.2012 - 01.2014
- Facilitated continuity of care by managing handoffs between shifts and maintaining comprehensive patient records.
- Served as a liaison between patients, families, and healthcare providers during complex decision-making processes, ensuring informed consent was obtained for treatment plans.
- Enhanced patient care by implementing evidence-based practices and protocols in critical care settings.
- Promoted a safe working environment by adhering to infection control procedures and other safety guidelines.
- Improved workflow processes through regular communication with staff members and timely feedback on performance.
- Provided emotional support to patients and families during crises, ensuring their needs were met with empathy and understanding.
- Optimized patient outcomes through timely recognition of deteriorating conditions and initiation of appropriate interventions.
- Managed ventilator weaning protocols for critically ill patients, ensuring smooth transitions from mechanical ventilation to spontaneous breathing when possible.
- Reduced patient complications by closely monitoring vital signs, lab results, and overall health status.
Emergency Physician
RS Awal Bros
01.2011 - 01.2012
- Acted as a liaison between the emergency department and other hospital units, fostering a collaborative approach to patient care across disciplines.
- Evaluated preliminary results and administered initial treatment such as stitching lacerations, splinting, casting broken bones or installing tubes and devices.
- Performed emergency surgeries and occasionally assisted specialists for complex surgical procedures.
- Saved lives by providing prompt, accurate diagnoses and administering appropriate emergency treatments.
Emergency Physician
RS Angkatan Laut Jalaammari
01.2009 - 02.2011
Dokter PTT
Kementerian Kesehatan RI
10.2007 - 07.2008
Education
Magister Administrasi Rumah Sakit - Hospital Administration
Hasanuddin University
Makassar, Indonesia 04.2001 -
M.D. - Medicine
Hasanuddin University
Makassar 07.2007 - 07.2007
Skills
Strategies and goals
Negotiation
Government relations
Budget Management
Marketing strategy
Financial Analysis
Risk Management
Strategic Partnerships
Sales management
Certification
Fellowship in International Society for Quality in Health Care
Affiliations
- Pengurus Ikatan Dokter Indonesia, Wilayah Sulawesi Selatan, 2023-now
- Pengurus PERSI Sulsel, 2023-now
- Pengurus ARSSI Sulselbar, 2017-now
Timeline
Qualified Risk Governance Professional
03-2023
OMNI MBA Batch 9 Marketing Strategy
02-2023
Fellowship in International Society for Quality in Health Care
01-2022
Cluster Director for Makassar
Primaya Hospital Group
01.2019 - Current
Hospital Director
Primaya Hospital Makassar
08.2017 - Current
Shanghai Accreditation Update, Joint Commission International
07-2017
International Practicum on Quality Improvement and Accreditation, JCI
03-2016
Medical Manager
RS Awal Bros Makassar (now: Primaya Hospital)
01.2015 - 08.2017
Medical Assistant Manager
RS Awal Bros Makassar (now: Primaya Hospital)
01.2014 - 01.2015
Critical Care Coordinator
RS Awal Bros
01.2012 - 01.2014
Emergency Physician
RS Awal Bros
01.2011 - 01.2012
Emergency Physician
RS Angkatan Laut Jalaammari
01.2009 - 02.2011
Dokter PTT
Kementerian Kesehatan RI
10.2007 - 07.2008
M.D. - Medicine
Hasanuddin University
07.2007 - 07.2007
Magister Administrasi Rumah Sakit - Hospital Administration
Hasanuddin University
04.2001 -
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