Motivated and detail-oriented professional with a Bachelor’s degree in Business and Managerial Economics and pursuing a Master’s in Transportation Economics. Skilled in logistics coordination, data analysis, and process optimization, with hands-on experience in inventory management, customer service, and sales. Proficient in tools like Microsoft Excel and RStudio, with a strong ability to analyze and solve complex problems. Multilingual communicator fluent in Arabic, English, French, and intermediate German, adept at thriving in multicultural and dynamic environments. Passionate about leveraging technical and analytical expertise to drive efficiency in logistics and supply chain operations.
Coordinated appointment scheduling and ensured efficient follow-ups with clients for photovoltaic panel and heat pump installations.
Maintained accurate customer data in CRM systems to streamline order tracking and delivery.
Optimized the scheduling process, reducing client waiting times by 20%.
Assisted in managing sales logistics, including order coordination and delivery tracking.
Responded to customer inquiries efficiently, maintaining a 95% client satisfaction rate.
Collaborated with team members to improve customer retention strategies by analyzing feedback trends.
Managed inventory for over 1,000 products, ensuring stock accuracy and timely restocking.
Collaborated with team members to streamline product distribution and improve operational efficiency.
Delivered excellent customer service, resolving queries promptly and ensuring customer satisfaction.
Passionate about creating engaging video content with proficiency in Sony Vegas Pro 18. Experienced in editing YouTube videos, including trimming, adding transitions, color grading, and syncing audio.
Rstudio
Gams
Code::Blocks
Excel