MEDOUNE DIOP
Ouest Foire
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Personal Driver
UBA
Dakar
10.2022 - Current
- Provided transportation for passengers to their desired destinations in a timely manner.
- Ensured vehicle was clean, presentable, and fully fueled at all times.
- Utilized GPS navigation to find quickest routes and low traffic areas.
- Picked up, greeted and dropped off passengers with promptness and professionalism.
Customer Service Advisor
INTELCIA
Point E
07.2022 - 10.2022
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Identified customer needs and offered solutions to enhance the customer experience.
- Researched account information when necessary to resolve customer issues quickly.
Customer Service Advisor
SITEL GROUP (Orange Grand Public)
Fann Residence
11.2020 - 03.2022
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Identified customer needs and offered solutions to enhance the customer experience.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
Assistant Fleet Manager
SOPRODIS
OUAKAM
08.2020 - 10.2020
- Provided support in handling day-to-day operational issues related to logistics and inventory management.
- Assisted Fleet Manager with day-to-day operations, including fleet maintenance and repair.
- Monitored fleet vehicles to ensure compliance with safety regulations and company policies.
Customer Service Advisor
WAY2CALL
Dakar Pompier
06.2019 - 11.2019
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Identified customer needs and offered solutions to enhance the customer experience.
Education
Bachelor - Logistic And Transportation
SUPDECO
Dakar10-2018
Associate Degree - Business Administration
IAM
Dakar09-2014
Associate Degree - Business Administration
IAM
Dakar09-2013
Skills
- Route planning
- Vehicle cleaning
- Vehicle maintenance
- Decision-making
- GPS navigation
- Inventory control
- Regulatory compliance
Languages
Wolof
First Language
French
Proficient (C2)
C2
English
Intermediate (B1)
B1
Affiliations
- Photography
- motor cross
- work out
Timeline
Personal Driver
UBA
10.2022 - Current
Customer Service Advisor
INTELCIA
07.2022 - 10.2022
Customer Service Advisor
SITEL GROUP (Orange Grand Public)
11.2020 - 03.2022
Assistant Fleet Manager
SOPRODIS
08.2020 - 10.2020
Customer Service Advisor
WAY2CALL
06.2019 - 11.2019
Bachelor - Logistic And Transportation
SUPDECO
Associate Degree - Business Administration
IAM
Associate Degree - Business Administration
IAM