Maximilian Schmiedel

As SSR Team Manager for Thailand, I led an innovative pilot project, managing a team of 12 international SSRs across key destinations. Through tailored trainings and streamlined workflows, I ensured the team was well-prepared and supported. By enhancing communication and service excellence, we boosted guest satisfaction while positioning the SSR model as a blueprint for TUI Musement’s future initiatives

Between March 2023 and November 2024, I worked as a Service Delivery Team Manager, leading a team of 21 Reps in Mallorca while overseeing key properties such as Insotel Cala Mandia, Protur Safari Park, and Globales Bouganvilla on the East Coast. In Thailand, based in Bangkok, I gained valuable experience managing the complexities of long-haul and multi-center destinations while collaborating closely with teams in Excursions, Operations, Finance, and Back Office. This role allowed me to enhance my leadership skills, support diverse teams, and develop a deeper understanding of delivering exceptional guest experiences in both high-volume and international environments.

From March to July, I worked as Resort Team Leader in Cala d'Or and Cala Mandia, before stepping into the role of Acting Blue Guide Manager at TUI BLUE for Families Mallorca Mar in August.