Returns Manager and Order Fulfillment Specialist /
univers cosmetix
02.2026 - Current
MARTIAL MATENE
Returns Manager and Order Fulfillment Associate / Logistics and E-commerce Specialist
Dakar,DK
Timeline
Returns Manager and Customer Relations
Univers Cosmetix
02.2026 - Current
Subject Matter Expert
Teleperformance
03.2024 - 06.2025
Customer Support Specialist
Majorel
11.2020 - 10.2024
M.D. - LOGISTICS AND TRANSPORTATION
UNIVERS PROFESSIONNEL
10.2020 - 07.2025
Work History
Returns Manager and Order Fulfillment Specialist /
univers cosmetix
02.2026 - Current
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Unloaded, inspected, and stored damaged and returned products.
- Operated electric pallet jack, forklift and manlift.
- Provided documentation and calculations to support inventory distribution decisions.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Worked with customers to pack items according to specific desires and requirements.
Returns Manager and Customer Relations
Univers Cosmetix
02.2026 - Current
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Operated electric pallet jack, forklift and manlift.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided documentation and calculations to support inventory distribution decisions.
Subject Matter Expert
Teleperformance
03.2024 - 06.2025
- Installed, configured, and monitored new system features based on user needs.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Support Specialist
Majorel
11.2020 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Education
M.D. - LOGISTICS AND TRANSPORTATION
UNIVERS PROFESSIONNEL
DAKAR 10.2020 - 07.2025
Skills
- Cost reduction strategies
- Returns processing
- Warehouse operations
- Staff management
- Policy administration
- Customer relationship management
- Complex Problem-solving
- Adaptability
- Professional and courteous
- Excellent communication
- Team leadership
- Teamwork and collaboration
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Quote
One of the deep secrets of life is that all that is really worth doing is what we do for others.
Lewis Carroll
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
lingala
Bilingual or Proficient (C2)
Certification
- CM - Certified Manager Certification