MARIE FALL
Dakar
Overview
7
7
years of professional experience
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Work History
Service Clientèle
CASINO Supermarché
11.2023 - 09.2024
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Responded to customer requests efficiently and with knowledgeable assistance.
Stage
TOP TRANSIT
04.2022 - 04.2023
- Developed customized proposals based on clients'' specific needs and budgets while maintaining profitability.
Service Client
CASINO SUPERMARCHE
05.2020 - 02.2021
- Collaborated with internal teams to deliver customized solutions for clients'' unique needs.
- Developed and maintained existing client relationship and developed new client relationships.
- Enhanced client satisfaction by promptly addressing concerns and providing customized solutions.
Agent Commerciale Orange MONEY
ORANGE MONEY
08.2017 - 05.2019
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Chargé D'acceuil
SONATEL
12.2017 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Licence 3 - Transit Transport Logistique
ISCOM
Dakar12.2019
Bac L2 -
LES PÉDAGOGUES
Dakar07.2015
High School Diploma -
NDJAFADJ
Dakar ( Fatick)06-2012
Skills
- Client Relationship Building
- Complaint Handling
- Customer satisfaction measurement
- Customer Service
- Strong Work Ethic
- Listening Skills
- Excellent Communication
- Team Collaboration
- Multitasking and Organization
- Handling Customer Complaints
- Computer Skills
Extracurricular Activities
Voyage Lecture Musique
Personal Information
Age: 28
scrabble,lecture,sport
J'aime pratiquer des activités qui me permettent de me détendre , de me cultiver encore davantage.
Languages
wolof
Native language
Français
Advanced
C1
Timeline
Service Clientèle
CASINO Supermarché
11.2023 - 09.2024
Stage
TOP TRANSIT
04.2022 - 04.2023
Service Client
CASINO SUPERMARCHE
05.2020 - 02.2021
Chargé D'acceuil
SONATEL
12.2017 - 06.2018
Agent Commerciale Orange MONEY
ORANGE MONEY
08.2017 - 05.2019
Licence 3 - Transit Transport Logistique
ISCOM
Bac L2 -
LES PÉDAGOGUES
High School Diploma -
NDJAFADJ
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