MANSOUR DIOP
Ouakam Cite Avion Villa 56
Summary
Detail-oriented Information Technology Analyst with 4 years discovering and eliminating unforeseen pitfalls that derail projects and ruin budgets. Trained to quickly switch between projects' macro views and specific details to discover and correct specific problems while maintaining holistic project health. Dedicated to finding and eliminating inherent flaws in project planning that hurt both employees and finances. Senior Operations Research Analyst with proven track record of success designing models and analytical programs to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups. Motivated and talented Operations Research Analyst bringing cutting-edge Big Data and Data Science tools and methods to complex business problems. Offering highly analytical mindset and strong project management skills across strategy, capacity planning and scheduling areas. Friendly and approachable with excellent communication and leadership skills.
Overview
11
11
years of professional experience
Work History
Service Designer
Medic Mobile
09.2023 - Current
- Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
- Developed and maintained comprehensive library of design assets for easy access and reuse.
- Analyzed user behavior and feedback to optimize design and user experience.
- Researched new design technology and tools to bolster professional skillset and drive quality deliverables.
- Conducted user research to identify customer needs and preferences for customer-centric designs.
- Prepared detailed reports on design progress and performance.
- Created sketches and technical drawings to present design concepts to clients.
- Identified design requirements for each project.
- Analyzed feedback from customers and staff to refine design concepts.
- Established user-friendly design system to increase user experience and satisfaction.
Business Analyst /Technical Team Lead
IT MOBILE AFRIQUE
01.2023 - 04.2023
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Surveyed clients to ascertain requirements and expectations for product.
- Created data models to support decision-making processes.
- Created dashboards to monitor and track key performance indicators.
- Developed complex dashboard and reporting tools to track business performance metrics.
Project Analyst
Dimagi
03.2022 - 12.2022
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Reported project cost analyses to enhance workflow and increase profits.
- Designed amelioration strategies for projects that failed to meet deadlines or quality control criterion.
- Collected data from diverse source formats.
- Created in-depth reports regarding important project data that was distributed to client on weekly basis.
- Devised standardized project management documentation to streamline future management of repetitive projects.
- Developed frameworks to streamline intervention protocols and resolution hierarchies.
- Optimized testing protocols by integrating simulations into diagnostic and validation tasks.
Application Support Analyst
Save The Children International
03.2020 - 03.2022
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Demonstrated advanced knowledge of software delivery lifecycle and varied delivery methodology.
- Conducted and supported implementation delivery with client and internal departments.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
IT Analyst
Philip Morris International Inc.
07.2019 - 02.2020
- Evaluated and adopted new technologies to address changing industry needs.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Oversaw installation of software programs and hardware systems to meet business requirements.
- Resolved malfunctions with systems and programs through troubleshooting.
Software Development Engineer
Agile Way International
10.2017 - 10.2018
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Inspected equipment, assessed functionality and optimized controls.
- Met with project manager and team members to provide detailed project reports and milestone updates.
- Orchestrated efficient large-scale software deployments, including testing features and correcting code.
- Monitored ongoing operation of assigned programs and responded to problems by diagnosing and correcting logic and coding errors.
Cybersecurity Engineer
IDILL GLOBAL SERVICES
05.2017 - 09.2017
- Counseled senior-level management on current privacy and security trends and recommendations to mitigate risk.
- Performed and reviewed technical security assessments to identify points of vulnerability and non-compliance with established information security standards and recommend mitigation strategies.
- Led teams of up to 20 in developing and implementing security systems, resulting in 30% fewer threats over a year.
- Applied leading theories and concepts to development, maintenance, and implementation of information security standards, procedures, and guidelines.
Java Developer
Conn's
04.2016 - 07.2016
- Provided technical direction and system architecture expertise.
- Developed robust Java code for applications.
- Researched new technologies, software packages and hardware products for use in website projects.
- Designed, developed and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Reviewed code and debugged errors to improve performance.
Project Analyst
Orange Senegal
09.2015 - 12.2015
- Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
- Identified and resolved risk issues in project proposals, mitigating potential liability claims.
- Provided reports on aspects of ongoing projects such as interdepartmental synergy, redundancy, production bottlenecking and more.
- Analyzed data using Power BI, presenting samples to engineers.
- Created in-depth reports regarding important project data that was distributed to client on weekly basis.
Software Developer Intern
Greenwich University
01.2013 - 04.2014
- Maintained and upgraded products to deliver smooth-running systems.
- Learned software engineering process improvements and best practices.
- Designed and tested client-server network components.
- Collaborated with other developers to identify and alleviate number of bugs and errors in software.
- Contributed to deployments by testing, debugging and resolving issues for optimal results.
Education
Master of Science - Business
University of Lille
France09.2018
Master of Science - Computer Engineering Technology
Greenwich University
London04.2015
Bachelor of Science - Computer And Information Sciences
Greenwich University
London04.2014
Skills
- User training
- Application development
- Data Analysis
- Product development
- Technical Analysis
- Project Management
- Customer Support
- UAT support
- System Analysis
- Workflow Analysis
- Quality Assurance
- Business process improvement
Sport
These are the sports that I love to practice soccer, basketball and swimming in the order end I like tennis and boxing
Additional Information
IT certificate 2011
British Computer Society Diploma (BCS) in 2012
Timeline
Service Designer
Medic Mobile
09.2023 - Current
Business Analyst /Technical Team Lead
IT MOBILE AFRIQUE
01.2023 - 04.2023
Project Analyst
Dimagi
03.2022 - 12.2022
Application Support Analyst
Save The Children International
03.2020 - 03.2022
IT Analyst
Philip Morris International Inc.
07.2019 - 02.2020
Software Development Engineer
Agile Way International
10.2017 - 10.2018
Cybersecurity Engineer
IDILL GLOBAL SERVICES
05.2017 - 09.2017
Java Developer
Conn's
04.2016 - 07.2016
Project Analyst
Orange Senegal
09.2015 - 12.2015
Software Developer Intern
Greenwich University
01.2013 - 04.2014
Master of Science - Business
University of Lille
Master of Science - Computer Engineering Technology
Greenwich University
Bachelor of Science - Computer And Information Sciences
Greenwich University
Similar Profiles
Marie SantucciMarie Santucci
Fleet Administrator at Medic Transportation LLCFleet Administrator at Medic Transportation LLC
Wayne Williams JrWayne Williams Jr
Mechanical Assistant at Jet Ski Medic Inc.Mechanical Assistant at Jet Ski Medic Inc.
Sarah HartzlerSarah Hartzler
Paramedic at Medic Rescue Ambulance ServiceParamedic at Medic Rescue Ambulance Service