MANINDER SINGH
Dakar,DK
Summary
Accomplished Operations Manager with a proven track record at Tracking Africa Systems, enhancing communication, and meeting financial targets. Expert in technical support and strategic planning, I significantly improved equipment performance and customer satisfaction. Skilled in mentoring and decision-making, I excel in transforming challenges into solutions, achieving a high rate of case closures and fostering teamwork.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Tracking Africa Systems
03.2018 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Education
High School Diploma -
Khalsa High School
Khanna, Punjab, INDIA03-2014
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Technical support
- Application support
- Hardware configuration
- Software installation
- Support system management
- Teamwork and collaboration
- Technical expertise
- Project management
- Backup and recovery
- Product knowledge
- Application installations
- Training and mentoring
- System configuration changing
- Employee training
Languages
Punjabi, Hindi
Native language
English
Upper intermediate
B2
French
Intermediate
B1
Timeline
Manager of Operations
Tracking Africa Systems
03.2018 - Current
High School Diploma -
Khalsa High School
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