Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
Mame Penda Fall

Mame Penda Fall

Student In MBA Business Administration
Rufisque

Summary

work in an environment that encourages me to succeed and grow professionally where i can use my skills and knowledge appropriately.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Personable and reliable with solid understanding of customer service principles and adept at handling inquiries with professionalism and empathy. Possesses strong communication skills and technical aptitude, enabling effective troubleshooting and problem resolution. Committed to enhancing customer satisfaction and fostering positive client relationships.

Overview

6
6
years of professional experience
3
3
Languages

Work History

supervisor

Cabinet INTERPERS A&N
02.2022 - 04.2022
  • Supervision, coaching and evaluation of six telesales employees

Customer Service Representative

MCP SARL
10.2021 - 01.2022
  • Phone prospecting for changing gas and electricity supplier incompliance with communication rules

Accounting Assistant Intern

Regional Hospital Center
07.2019 - 09.2019
  • Filing of files supporting documents and recording of daily receipts on excel under the supervisor of the accountant

Accounting Assistant Intern

Regional Develoment Agency
07.2016 - 09.2016
  • Continuously expanded knowledge of accounting principles and best practices by participating in training sessions, workshops, and professional development opportunities.
  • Participated in cross-functional team meetings to gain insights into company operations, helping inform more accurate financial forecasting.
  • Improved cash flow management with timely preparation and submission of invoices to clients.
  • Supported budget planning process by collecting data, analyzing expenses, and providing recommendations.

Education

Certificate of Costumer Care Service - Customer Care Management, Marketing

Graffins College
Westland, Nairobi
05.2001 -

certificate - English Language Communication Course

Graffins College
Westland, Nairobi
05.2023 - Current

Common Core in Accounting, Management And Marketing Skills

Institute Superior of Management
Kaolack, Senegal
05.2016 - 06.2019

Skills

Effective communication through calls

Hobbies

Reading

Sport

Timeline

certificate - English Language Communication Course

Graffins College
05.2023 - Current

supervisor

Cabinet INTERPERS A&N
02.2022 - 04.2022

Customer Service Representative

MCP SARL
10.2021 - 01.2022

Accounting Assistant Intern

Regional Hospital Center
07.2019 - 09.2019

Accounting Assistant Intern

Regional Develoment Agency
07.2016 - 09.2016

Common Core in Accounting, Management And Marketing Skills

Institute Superior of Management
05.2016 - 06.2019

Certificate of Costumer Care Service - Customer Care Management, Marketing

Graffins College
05.2001 -
Mame Penda FallStudent In MBA Business Administration