Mame Penda Fall
Student In MBA Business Administration
Rufisque
Summary
work in an environment that encourages me to succeed and grow professionally where i can use my skills and knowledge appropriately.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Personable and reliable with solid understanding of customer service principles and adept at handling inquiries with professionalism and empathy. Possesses strong communication skills and technical aptitude, enabling effective troubleshooting and problem resolution. Committed to enhancing customer satisfaction and fostering positive client relationships.
Overview
6
6
years of professional experience
3
3
Languages
Work History
supervisor
Cabinet INTERPERS A&N
2022.02 - 2022.04
- Supervision, coaching and evaluation of six telesales employees
Customer Service Representative
MCP SARL
2021.10 - 2022.01
- Phone prospecting for changing gas and electricity supplier incompliance with communication rules
Accounting Assistant Intern
Regional Hospital Center
2019.07 - 2019.09
- Filing of files supporting documents and recording of daily receipts on excel under the supervisor of the accountant
Accounting Assistant Intern
Regional Develoment Agency
2016.07 - 2016.09
- Continuously expanded knowledge of accounting principles and best practices by participating in training sessions, workshops, and professional development opportunities.
- Participated in cross-functional team meetings to gain insights into company operations, helping inform more accurate financial forecasting.
- Improved cash flow management with timely preparation and submission of invoices to clients.
- Supported budget planning process by collecting data, analyzing expenses, and providing recommendations.
Education
Certificate of Costumer Care Service - Customer Care Management, Marketing
Graffins College
Westland, Nairobi 2001.05 -
certificate - English Language Communication Course
Graffins College
Westland, Nairobi 2023.05 - Current
Common Core in Accounting, Management And Marketing Skills
Institute Superior of Management
Kaolack, Senegal 2016.05 - 2019.06
Skills
Effective communication through calls
Client outreach
Preparation of month-end summaries
Hobbies
Reading
Sport
Timeline
certificate - English Language Communication Course
Graffins College
2023.05 - Current
supervisor
Cabinet INTERPERS A&N
2022.02 - 2022.04
Customer Service Representative
MCP SARL
2021.10 - 2022.01
Accounting Assistant Intern
Regional Hospital Center
2019.07 - 2019.09
Accounting Assistant Intern
Regional Develoment Agency
2016.07 - 2016.09
Common Core in Accounting, Management And Marketing Skills
Institute Superior of Management
2016.05 - 2019.06
Certificate of Costumer Care Service - Customer Care Management, Marketing
Graffins College
2001.05 -