MAMADOU MOUSTAPHA DIOP

• Increasing revenue for the company through strategic upselling and cross-selling initiatives.
• Mentoring of junior account managers, fostering their professional growth and skills development within the company.
• Delivering of sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
• Developing deep knowledge of customer businesses and relationship to company objectives.
• Boosting client satisfaction by effectively managing and resolving account issues.
• Coordinating efforts across teams to ensure seamless delivery of products and services to clients.

• Established close relationships with new small business prospects.
• Mastered and constantly improved sales prospecting, follow-up and upsell processes.
• Aggressively qualifying new businesses and partnerships

opportunity via cold calling and meetings.

• Educating the decision makers on product and communicated the value of our products and services.
• Managing, interpreting, and defining the client needs to gain loyalty within the industry.
• Contributing to the creation and ongoing improvement of the sales process through training proposals, phone training, and peer feedback.
• Staying aware of the competition's strengths and weaknesses.
• Closing deals.
• Developing a quantitative metric system for qualifying clients, which was adopted by management and taught to new employees.

• Partnerships negotiation across several African countries with educational agencies and institutions
• Managing and strengthening international customer relationships through constant communication and impeccable service
• Budget management
• Develop strategies with the team to achieve better sales results
• Team management and international operations
• Actively seeking new opportunities through calls, prospecting, participation in seminars/fairs and visits
• Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
• Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.

• Analysis of sales and participation in different projects in order to improve sales approach techniques
• Maintaining international customer relationships
• Close coordination with the sales team for effective long-term follow-ups
• Negotiations of sales conditions and cold calling
• Analysis of customer needs and prospects based on a good knowledge of services and products
• Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Proposals of services and products through calls and visits.
• Regular calls, visits and mailings in order to maintain a relationship of trust with customers.