Linda Amignity Biagui
DAKAR,Sénégal
Summary
Experienced individual providing high-quality administrative and financial support to various departments. Detail-oriented team personn with strong organizational skills. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
11
11
years of professional experience
Work History
Chargée Des Opérations À L'Internationale
NSIA Banque
08.2021 - Current
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- vérification de la conformité des dossiers de transfert à l'international conformément à la réglémentation
- Performed wide-ranging administrative, financial and service-related functions.
Responsable Service Client
NSIA Banque
03.2017 - 07.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration, superviser les opérations de caisses
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Caissière
NSIA Banque
03.2015 - 02.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Caissiére
BICIS
07.2013 - 02.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Master En Gestion Des Ressources Humaines - Ressources Humaines
HECM DAKAR
Dakar11.2015
Formation En Techniques Bancaires -
INTERMED ACTION
Dakar, Sénégal04.2012
Licence En Sociologie -
Université Assane Seck De Ziguinchor
Dakar, Sénégal10.2011
Baccalaureat -
Lycée Djignabo De Ziguinchor
Dakar, Sénégal07.2008
Skills
- Service client
- Opérations financiéres
- Ressources humaines
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Workload Management
- Product and service knowledge
- Basic accounting
Languages
FRANCAIS
Proficient
C2
ANGLAIS
Elementary
A2
Driverlicense
B
Timeline
Chargée Des Opérations À L'Internationale
NSIA Banque
08.2021 - Current
Responsable Service Client
NSIA Banque
03.2017 - 07.2021
Caissière
NSIA Banque
03.2015 - 02.2017
Caissiére
BICIS
07.2013 - 02.2015
Master En Gestion Des Ressources Humaines - Ressources Humaines
HECM DAKAR
Formation En Techniques Bancaires -
INTERMED ACTION
Licence En Sociologie -
Université Assane Seck De Ziguinchor
Baccalaureat -
Lycée Djignabo De Ziguinchor
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