Irene Alvarez Sánchez
Leipzig
Summary
Motivated individual with experience in B2B customer service, sales and industrial management. Skilled in building customer relationships and understanding customer needs. Strong communication, interpersonal and organizational skills. Fluent in German, English and Spanish
Overview
9
9
years of professional experience
Work History
International Sales Representative
WMW AG
06.2023 - Current
- Developed relationships with potential and regular clients to improve business growth.
- Performed procurement and preparation of quotations.
- Supported customers with technical clarification (basic knowledge of machine tools and industrial accessories)
- Negotiated with manufacturers and dealers around the world to achieve advantageous deals for the company and expand its global market presence.
- Performed order processing (contracts, accounting, etc.) and timely schedule coordination of sales projects
- Coordinated logistics and shipment arrangements for national, European, and overseas orders.
- Collaborated closely with internal teams to develop customized solutions that met client requirements and exceeded expectations.
- Support and data maintenance for regular customers and stock levels in the ERP system of the company.
- Management/storage of documents/files in accordance with DIN EN ISO 9001:2000 (certification standard) and legal requirement
- Participation in the preparation and implementation of trade fairs
- Increased brand awareness by participating in international networking events in collaboration with the Chamber of Commerce and Industry of Leipzig, Germany.
Junior Project Manager (Part Time Job)
Zirkona GmbH
07.2021 - Current
- Planned, designed, and scheduled phases of the company's onlineshop project.
- Coordinated with cross-functional teams (IT company, online payment providers and forwarders) to resolve project issues and make adjustments in areas of improvement.
- Provided detailed project status updates to executive management.
- Performed inventory management with the ERP system of the company.
- Carried out price quotations
Industrial Management Assistent (Internship)
WMW AG
02.2021 - 06.2023
- Learned new materials, processes, and programs quickly.
- Supported departmental tasks to increase understanding of industry processes.
- Collaborated with employees from various backgrounds.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Handled day-to-day customer or client questions via telephone or email.
- Facilitated practical application of newly acquired skills through real-world scenarios and role-playing exercises.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Attended training courses to build understanding of processes, techniques, and industry.
Tourist Guide (Part Time Job)
Cuba4travel
09.2017 - 01.2020
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
- Acquired proficiency in multiple languages (German, English and Spanish) to more effectively communicate with international visitors during guided tours.
International Fair Interpreter
Chamber Of Commerce And Industry Of Magdeburg
11.2019 - 11.2019
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Contributed to positive experiences by serving as an intermediary in potential business collaborations between companies.
International Fair Interpreter/Hostess
Bosch GmbH
11.2017 - 11.2017
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Built and maintained relationships with clients to boost possibility of future collaborations.
Tourist Guide (Part Time Job)
Gran Cuba Travels
02.2015 - 08.2017
- Increased client satisfaction by tailoring tour content to suit individual interests and preferences.
- Acquired proficiency in multiple languages (German, English and Spanish) to more effectively communicate with international visitors during guided tours.
- Reacted promptly to unexpected situations or emergencies during tours while maintaining professionalism and composure at all times.
Education
Industrial Clerk/ Industrial Management Assistant - Industrial Management
Berufsschulzentrum 1 Leipzig (Vocational School)
Leipzig06.2023
Bachelor of Arts - German And British Studies
University of Havana
Havana07.2019
Skills
- CRM proficiency
- Cross-cultural negotiation
- Emerging and European markets
- Multilingual Communication
- Machine tools and industrial parts basic knowledge
- Contract Negotiation
- Sales Cycle Management
- Stock management
- ERP systems and Microsoft Office
Languages
German
Advanced (C1)
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
International Sales Representative
WMW AG
06.2023 - Current
Junior Project Manager (Part Time Job)
Zirkona GmbH
07.2021 - Current
Industrial Management Assistent (Internship)
WMW AG
02.2021 - 06.2023
International Fair Interpreter
Chamber Of Commerce And Industry Of Magdeburg
11.2019 - 11.2019
International Fair Interpreter/Hostess
Bosch GmbH
11.2017 - 11.2017
Tourist Guide (Part Time Job)
Cuba4travel
09.2017 - 01.2020
Tourist Guide (Part Time Job)
Gran Cuba Travels
02.2015 - 08.2017
Industrial Clerk/ Industrial Management Assistant - Industrial Management
Berufsschulzentrum 1 Leipzig (Vocational School)
Bachelor of Arts - German And British Studies
University of Havana
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