Summary
Overview
Work History
Skills
Languages
HOBBIES
Timeline
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HENRY RAUL LAPAIX

HENRY RAUL LAPAIX

SANTO DOMINGO,DK

Summary

Dynamic Event Manager with a strong track record at Emotions by Hodelpa, specializing in project management and team building. Expertise in negotiating vendor contracts and creating engaging activities has significantly increased resident participation. Proven ability to manage budgets effectively, delivering memorable events while promoting collaboration. Recognized for enhancing event quality and operational efficiency through strategic improvements.

Overview

4
4
years of professional experience

Work History

EVANT MANAGER, HOTEL FOR FRENCH SPEAKING VISITORS

EMOTIONS BY HODELPA
JUANDOLIO
01.2022 - 03.2025
  • Recruited staff members including DJs, bands, audio-visual technicians.
  • Managed multiple projects simultaneously within tight deadlines.
  • Negotiated contracts with vendors such as sound engineers, lighting technicians.
  • Conducted post-event reviews to identify areas for improvement.
  • Scheduled rehearsals for entertainers and managed their contracts.
  • Organized monthly activities for adults and children, including games, music, art projects, and other recreational events.
  • Encouraged residents who may have been reluctant to participate by providing positive reinforcement when appropriate.
  • Scheduled staff members according to the number of participants attending each event or activity.
  • Ordered food, beverages, decorations, and other items required for special events.
  • Developed activity plans to meet the needs of residents in a long-term care facility.
  • Managed a team of employees responsible for facilitating activities both onsite and offsite.
  • Assisted with planning special events such as birthday parties, holiday celebrations, and field trips.
  • Inspected rides, games and vehicles to detect wear and damage.
  • Explained rules and regulations of facilities and entertainment attractions to customers.
  • Scheduled and coordinated events and activities.
  • Planned, organized or led exercise routines, athletic events or arts and crafts.
  • Planned programs of events or schedules of activities.
  • Oversaw workforce schedules and allocated resources in order to achieve project goals.

Call Center Advisor

SAMSUNG
SANTO DOMINGO
01.2021 - 12.2021
  • Performed follow-up calls to ensure customer satisfaction with services provided.
  • Participated in training sessions designed to enhance job knowledge and improve performance.
  • Researched complex problems using available resources and escalated unresolved problems when necessary.
  • Generated reports on call volume trends to identify areas needing improvement or attention.
  • Identified potential sales opportunities by actively listening to customer needs and offering appropriate solutions.
  • Demonstrated excellent communication skills while interacting with customers over the phone or online.
  • Assisted customers with navigating the company website as needed.
  • Utilized problem solving skills to troubleshoot system malfunctions or errors reported by customers.
  • Actively sought out ways to increase efficiency within the call center operations by streamlining processes whenever possible.
  • Analyzed customer feedback data regularly in order to identify areas of improvement within the call center environment.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Skills

  • Project management
  • Event coordination
  • Vendor negotiation
  • Contract management
  • Budget management
  • Team building

Languages

Spanish
First Language
French
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Hindi
Beginner (A1)
A1

HOBBIES

  • DRAWING
  • SWIMMING
  • EXERCISING
  • ACCROBATS
  • LEARNING NEW LANGUAGES

Timeline

EVANT MANAGER, HOTEL FOR FRENCH SPEAKING VISITORS

EMOTIONS BY HODELPA
01.2022 - 03.2025

Call Center Advisor

SAMSUNG
01.2021 - 12.2021

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HENRY RAUL LAPAIX