Florian Gumpert

Results-driven and highly motivated professional with extensive international experience in complex multinational organizations. A strategic leader in Customer Experience, dedicated to enhancing digital engagement, optimizing customer journeys, and driving measurable business impact. Skilled in leveraging data-driven insights to improve customer satisfaction, increase retention, and push key performance indicators (KPIs) for clients. Proven ability to lead cross-functional teams, foster collaboration, and implement innovative solutions that align with business goals. Passionate about delivering customer-centric strategies that create long-term value and competitive advantage.