Florian Gumpert
Empowering Customer Growth & Innovation
Sachsenheim
Summary
Results-driven and highly motivated professional with extensive international experience in complex multinational organizations. A strategic leader in Customer Experience, dedicated to enhancing digital engagement, optimizing customer journeys, and driving measurable business impact. Skilled in leveraging data-driven insights to improve customer satisfaction, increase retention, and push key performance indicators (KPIs) for clients. Proven ability to lead cross-functional teams, foster collaboration, and implement innovative solutions that align with business goals. Passionate about delivering customer-centric strategies that create long-term value and competitive advantage.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Associated Partner
MHP - A Porsche Company
2023.07 - Current
- Head of Digital Commerce
- Responsible for Pre-Sales within Customer Experience
Lecturer
Pforzheim University
2016.07 - Current
Senior Manager
MHP - A Porsche Company
2021.07 - 2023.06
- Team Lead for Customer Digital Solutions
- Solution Architect Customer Experience
Manager
MHP - A Porsche Company
2019.01 - 2021.06
Senior Consultant
MHP - A Porsche Company
2014.02 - 2018.12
Education
Master of Science - International & Technology Management
Pforzheim University
Pforzheim, Germany 2001.04 -
Bachelor of Science - Applied Computer Science
DHBW Stuttgart
Stuttgart, Germany 2001.04 -
Timeline
Associated Partner
MHP - A Porsche Company
2023.07 - Current
Senior Manager
MHP - A Porsche Company
2021.07 - 2023.06
Manager
MHP - A Porsche Company
2019.01 - 2021.06
Lecturer
Pforzheim University
2016.07 - Current
Senior Consultant
MHP - A Porsche Company
2014.02 - 2018.12
Master of Science - International & Technology Management
Pforzheim University
2001.04 -
Bachelor of Science - Applied Computer Science
DHBW Stuttgart
2001.04 -