FATOU GUEYE
DAKAR,SENEGAL
Summary
Accomplished professional with extensive expertise in performance metrics evaluation, influential and diplomatic communication, and effective delegating. Demonstrates technical proficiency and inspiring motivation in leadership roles within diverse environments. Proficient in product knowledge and integration, customer relationship management systems, strategic planning software, and Microsoft Office Suite. Skilled in competitor analysis, profit and loss analysis, sales strategy development, product development, staff recruitment, contract negotiations, project oversight, public relations strategies, safety consciousness, and marketing strategies knowledge. Committed to driving organisational success through strategic planning and constructive criticism while fostering strong customer relationships.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work history
MANAGER JCI TOURS SENEGAL
LA MAISON DE PELERIN JCI TOURS
DAKAR, SENEGAL
2018.02 - Current
- Led performance reviews, identified areas for improvement.
- Analysed market trends to inform strategic decision-making processes.
- Supervised project timelines for timely completion.
- Streamlined communication channels, enhanced internal information flow.
MANAGER IRIS PREMIUM GSA AIR ITALYDAKAR
IRIS PREMIUM GSA AIR ITALY
DAKAR, DAKAR
2017.07 - 2018.07
- Supervised project timelines for timely completion.
- Piloted change management initiatives successfully improving organisational adaptability.
- Delegated tasks efficiently to maximise productivity.
- Boosted department efficiency by streamlining operational processes.
- Delivered high-quality products to increase customer satisfaction.
- Managed team dynamics by implementing conflict resolution strategies.
- Cultivated strong relationships with clients to secure repeat business.
COMMERCIAL MANAGER
IRIS GSA AIR COTE D'IVOIRE
DAKAR, SENEGAL
2013.04 - 2017.07
- Led cross-functional team to meet organisational goals.
- Cultivated long-lasting client relationships, ensuring customer retention and loyalty.
- Maintained high-level knowledge of industry trends and competitor activities.
- Fostered a collaborative work environment to encourage team productivity.
- Developed strong relationships with key stakeholders for business growth.
- Handled negotiations with vendors and suppliers, securing beneficial agreements.
- Initiated new business opportunities, expanding the company's client base.
Regional sales representative
AIR SENEGAL INTERNATIONAL
DAKAR, SENEGAL
2009.01 - 2009.04
- Resolved customer complaints, maintaining high satisfaction levels.
- Established productive partnerships by attending industry events.
- Coordinated trade shows and exhibitions, creating brand awareness.
- Conducted market research, gaining valuable industry insights.
- Managed large territories to maximise coverage and potential revenue.
- Boosted regional sales by delivering engaging product presentations.
- Conducted product demonstrations, resulting in increased interest from customers.
- Collaborated with marketing team, enhancing overall sales strategy.
- Achieved increased market share with effective networking strategies.
- Built strong customer relationships for improved brand reputation.
MANAGER REVENUE MANAGEMENT DEPARTEMENT
AIR SENEGAL INTERNATIONAL
DAKAR, SENEGAL
2004.04 - 2009.03
- Streamlined communication channels, enhanced internal information flow.
- Boosted department efficiency by streamlining operational processes.
- Maintained inventory control, reduced stock shortages.
- Optimised resource allocation for increased profits.
- Analysed market trends to inform strategic decision-making processes.
- Coordinated cross-departmental collaboration for improved workflow.
- Secured new business opportunities with successful networking events.
- Developed accurate sales forecasts for improved strategic planning.
- Piloted change management initiatives successfully improving organisational adaptability.
AUDIT QUALITY AND PRODUCT AGENT
AIR SENEGAL INTERNATIONAL
DAKAR, SENEGAL
2002.02 - 2004.03
- Promoted new listings using digital platforms such as social media sites, company website and online portals,.
- Maintained detailed records of all interactions with clients, helping to personalise future communications.
- Increased client base with effective marketing strategies and direct outreach efforts.
- Tracked sales progress regularly; addressed any issues that arose promptly.
- Kept up-to-date with the latest industry trends, ensuring relevant advice was given to clients.
- Facilitated smooth transactions by liaising between buyers, sellers, landlords and tenants.
- Developed comprehensive portfolios for properties, enhancing their appeal to potential buyers.
BOOKING AND TICKETTING AGENT
AIR SENEGAL INTERNATIONAL
DAKAR, SENEGAL
2001.02 - 2004.03
- Improved customer trust by establishing open lines of communication and effectively handling enquiries.
- Strengthened relationships with peers by participating actively in networking events within the real estate sector.
- Maintained high standards of professionalism whilst interacting with clients or colleagues.
- Maintained detailed records of all interactions with clients, helping to personalise future communications.
Education
Master of Business Administration - TOURISME
INSTITUT SUPERIEUR INTERNATIONAL DU TOURISME DE TANGER
TANGER MORROCCO 1994.10 - 1998.07
Skills
- Performance metrics evaluation
- Influential communication
- Diplomatic communication
- Effective delegating
- Technical proficiency
- Inspiring motivation
- Interpersonal effectiveness
- Leadership in diverse environments
- Product knowledge and integration
- Customer relationship management systems
- Strategic planning software
- Constructive criticism
- Microsoft office suite proficiency
- Competitor analysis
- Profit and Loss Analysis
- Sales strategy development
- Product development
- Staff recruitment
- Contract negotiations
- Project oversight
- Customer relationship management
- Communication proficiency
- Public relations strategies
- Safety consciousness
- Marketing strategies knowledge
Languages
French
Native
English
Advanced
Spanish
Elementary
Timeline
MANAGER JCI TOURS SENEGAL
LA MAISON DE PELERIN JCI TOURS
2018.02 - Current
MANAGER IRIS PREMIUM GSA AIR ITALYDAKAR
IRIS PREMIUM GSA AIR ITALY
2017.07 - 2018.07
COMMERCIAL MANAGER
IRIS GSA AIR COTE D'IVOIRE
2013.04 - 2017.07
Regional sales representative
AIR SENEGAL INTERNATIONAL
2009.01 - 2009.04
MANAGER REVENUE MANAGEMENT DEPARTEMENT
AIR SENEGAL INTERNATIONAL
2004.04 - 2009.03
AUDIT QUALITY AND PRODUCT AGENT
AIR SENEGAL INTERNATIONAL
2002.02 - 2004.03
BOOKING AND TICKETTING AGENT
AIR SENEGAL INTERNATIONAL
2001.02 - 2004.03
Master of Business Administration - TOURISME
INSTITUT SUPERIEUR INTERNATIONAL DU TOURISME DE TANGER
1994.10 - 1998.07