Farah El Issa
Dakar
Summary
Results-driven professional with a strong background in account management and effective communication. Skilled in analyzing client feedback to identify opportunities for operational improvements and service enhancements. Ready to contribute to organizational success through strategic planning and relationship building.
Overview
8
8
years of professional experience
Work History
Account Manager
EDM IT Solutions
Lebanon
02.2018 - 01.2024
- Evaluated client needs and developed strategic account plans to enhance relationship management.
- Led collaborative efforts to integrate diverse teams, optimizing workflows to elevate service quality.
- Analyzed client feedback assessments to identify insights for enhancing service standards.
- Directed contract negotiations to enhance client satisfaction and align with organizational strategies.
- Spearheaded cross-functional collaboration initiatives to enhance project execution efficiency.
- Evaluated client feedback to pinpoint areas for service improvement and operational efficiency.
- Formulated strategic account plans to strengthen client relationships and elevate satisfaction levels.
- Guided junior team members in implementing best practices for account management and client engagement.
- Spearheaded initiatives to streamline workflow processes, enhancing response times and boosting customer retention.
- Spearheaded implementation of CRM tools to optimize account activity tracking.
- Nurtured long-term relationships with key stakeholders in assigned accounts to enhance client trust and loyalty.
- Formulated tailored account strategies to drive client business success.
- Facilitated development of training materials for new hires to enhance onboarding efficiency.
- Delivered comprehensive reports on account performance, empowering clients to make informed investment decisions.
- Executed strategies to enhance revenue generation from existing accounts through targeted upselling and cross-selling initiatives.
- Optimized internal processes to enhance efficiency in account management tasks.
- Enhanced team productivity through implementation of best practices in organization and time management.
Lead Telemarketer
ICC IT Solutions
Lebanon
03.2016 - 03.2018
- Executed strategic telemarketing initiatives aimed at generating leads and expanding sales potential.
- Guided team members in mastering effective communication techniques and maintaining strict adherence to established scripts.
- Analyzed customer behavior and implemented tailored strategies to boost engagement and retention rates.
- Evaluated call data to uncover trends and enhance outreach strategies.
Education
Bachelor of Science - Information Technology And Computing
Arab Open University
Lebanon06-2016
Skills
- Consumer relationship approaches
- Customer service
- Teamwork and collaboration
- Client relations
- Account management
- Client relationship management
- Customer satisfaction
- Relationship building
- Account development
- Networking skills
- Strategic planning
- Team Training
Timeline
Account Manager
EDM IT Solutions
02.2018 - 01.2024
Lead Telemarketer
ICC IT Solutions
03.2016 - 03.2018
Bachelor of Science - Information Technology And Computing
Arab Open University