Edward Brown
San Antonio
Summary
Dynamic Glass Removal and Installation Technician at Caliber Auto Glass with a proven track record in process improvement and customer service. Skilled in outdoor installations and HAZMAT protocols, I excel in fostering team collaboration and resolving client conflicts, ensuring timely and safe installations while maintaining high standards of quality and safety. Veteran with 6+ years of military experience in handling chemical, biological, radiological, nuclear, and explosive equipment. Knowledgeable about risk assessment, occupational safety, and emergency procedures. Ability to handle multiple projects simultaneously with a high degree of accuracy. Very familiar with preventive maintenance on all used equipment and very skilled at decontaminating all equipment.
Overview
6
6
years of professional experience
Work History
Glass Removal and Installation Technician
Caliber Auto Glass
03.2025 - Current
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Responsible for removal and installation of auto glass across the whole city of San Antonio.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Safely operate company vehicle through traffic carrying fragile glass load.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Established and maintained effective working relationships with vendors and contractors to support operations.
Chemical Specialist
United Sates Army
01.2023 - 03.2025
- Improved office efficiency by effectively managing internal communications and correspondence.
- Enhanced organizational filing systems for confidential soldier records improving accessibility and efficiency.
- Responsible for safeguarding property, equipment, and technology owned by the U.S. Government
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored company inventories to keep stock levels and database updated.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid accidents.
- Examined technical documents to confirm their accuracy and conformity to requirements
- Knowledge of daily reports and monitoring multiple systems
- Drove continuous improvement efforts by actively participating in professional development programs and staying current on industry trends and best practices.
Chemical Specialist
United States Army
01.2019 - 01.2023
- Formulated highly effective crisis scenarios relating to Chemical, Biological, Radiological and Nuclear emergencies, including staged events ranging from human error and equipment malfunction to terrorist attack.
- Ensured military preparedness at all levels to drive performance excellence amid high pressure and rapidly evolving crisis conditions.
- Provided comprehensive strategic and logistical planning, including identifying and procuring necessary resources while adhering to rigorous budgets and timelines.
- Prepared and submitted personnel, ordnance and operational reports.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Provided general and preventive maintenance on over 15 calibration equipment on chemical manufacturing including detection equipment.
- Maintained up-to-date knowledge of applicable state and federal laws and regulations.
- Adhered to safety procedures and protocols when using equipment and moving hazardous chemicals.
- Checked work areas to detect leaks and equipment malfunctions to promote safe operating conditions.
- Developed and provided team members with safe training.
- Succeeded in collaborating with a varied team of employees to complete tasks and resolve problems relating to our products and service.
- Diligently performed duties on overseeing special related to security disciplines (communications operations, Personnel, industrial, information and Physical.)
- An expert sampler who has taken over 300 samples of the soil, water, and vapor.
- Knowledgeable about packaging and sending samples to labs
Education
High School Diploma -
Spotsylvania, High School
Spotsylvania, VA06-2018
Skills
- Adaptive Team Player
- Scheduling
- HAZMAT
- Effective Communication
- Peer Collaboration
- Process Improvement
- Outdoor installations
- Customer service
- Equipment installation
Timeline
Glass Removal and Installation Technician
Caliber Auto Glass
03.2025 - Current
Chemical Specialist
United Sates Army
01.2023 - 03.2025
Chemical Specialist
United States Army
01.2019 - 01.2023
High School Diploma -
Spotsylvania, High School
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