Summary
Overview
Work History
Education
Skills
Websites
Software
Timeline
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Diariétou Diop

Product Operations Analyst
Dakar

Summary

Product operations professional with strong background in driving process improvements and optimizing workflows. Skilled in project management, and cross-functional collaboration to achieve strategic goals. Known for adaptability, reliability, and results-driven approach that aligns with changing business needs.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Product Operations Analyst

Wave Mobile Money
01.2024 - Current
  • Lead UX research to improve user experience and inform product decisions across for the Wave Business App.
  • Manage QA testing across Android, iOS, to ensure high-quality releases.
  • Coordinate cross-functional projects with product, engineering, design, legal, and operations teams.
  • Drive project execution using tools like Figma (for prototype testing) and Linear (for task tracking).
  • Deliver internal trainings and create user-facing materials to support feature adoption.

Corporate Admin Lead

Wave Mobile Money
01.2021 - 01.2023
  • Oversaw corporate administration for payment's team: compliance, budgeting, and corporate relations.
  • Streamlined internal operations and legal workflows, reducing turnaround times.
  • Collaborated with teams across legal, finance, and operations to support company growth.

Junior Account Manager

La Banque Agricole
05.2019 - 08.2019
  • Established four new corporate accounts weekly, growing the customer base by 5%.

Account Manager Assistant

United Bank for Africa
05.2018 - 09.2018
  • Expanded the bank’s customer base by 200 accounts.
  • Improved efficiency in processing loan and overdraft applications.

Education

Masters of International Finance & Business -

Hult Business School
01.2019 - 01.2021

Bachelor of Arts - Economics

American University of Sharjah
01.2014 - 01.2018

Skills

  • Project Management

  • Product strategy

  • Product launches

  • UX Research

  • QA Testing

Software

Figma

Linear

Periscope

Timeline

Product Operations Analyst

Wave Mobile Money
01.2024 - Current

Corporate Admin Lead

Wave Mobile Money
01.2021 - 01.2023

Junior Account Manager

La Banque Agricole
05.2019 - 08.2019

Masters of International Finance & Business -

Hult Business School
01.2019 - 01.2021

Account Manager Assistant

United Bank for Africa
05.2018 - 09.2018

Bachelor of Arts - Economics

American University of Sharjah
01.2014 - 01.2018

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Diariétou DiopProduct Operations Analyst