Figma
Diariétou Diop
Product Operations Analyst
Dakar
Summary
Product operations professional with strong background in driving process improvements and optimizing workflows. Skilled in project management, and cross-functional collaboration to achieve strategic goals. Known for adaptability, reliability, and results-driven approach that aligns with changing business needs.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Product Operations Analyst
Wave Mobile Money
01.2024 - Current
- Lead UX research to improve user experience and inform product decisions across for the Wave Business App.
- Manage QA testing across Android, iOS, to ensure high-quality releases.
- Coordinate cross-functional projects with product, engineering, design, legal, and operations teams.
- Drive project execution using tools like Figma (for prototype testing) and Linear (for task tracking).
- Deliver internal trainings and create user-facing materials to support feature adoption.
Corporate Admin Lead
Wave Mobile Money
01.2021 - 01.2023
- Oversaw corporate administration for payment's team: compliance, budgeting, and corporate relations.
- Streamlined internal operations and legal workflows, reducing turnaround times.
- Collaborated with teams across legal, finance, and operations to support company growth.
Junior Account Manager
La Banque Agricole
05.2019 - 08.2019
- Established four new corporate accounts weekly, growing the customer base by 5%.
Account Manager Assistant
United Bank for Africa
05.2018 - 09.2018
- Expanded the bank’s customer base by 200 accounts.
- Improved efficiency in processing loan and overdraft applications.
Education
Masters of International Finance & Business -
Hult Business School
01.2019 - 01.2021
Bachelor of Arts - Economics
American University of Sharjah
01.2014 - 01.2018
Skills
- Project Management
- Product strategy
- Product launches
- UX Research
- QA Testing
Websites
Software
Linear
Periscope
Timeline
Product Operations Analyst
Wave Mobile Money
01.2024 - Current
Corporate Admin Lead
Wave Mobile Money
01.2021 - 01.2023
Junior Account Manager
La Banque Agricole
05.2019 - 08.2019
Masters of International Finance & Business -
Hult Business School
01.2019 - 01.2021
Account Manager Assistant
United Bank for Africa
05.2018 - 09.2018
Bachelor of Arts - Economics
American University of Sharjah
01.2014 - 01.2018
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