CISS MANSOUR
AGENT DE COMPTOIR
Dakar Plateau
Profil professionnel
BILINGUAL ADMINISTRATIVE ASSISTANT
Vue d'ensemble
3
3
years of professional experience
2019
2019
years of post-secondary education
Expérience
Bilingual Administrative Assistant
Twyford Ceramics Limited
Dakar
09.2019 - 05.2020
- Reception of calls from customers and suppliers
- Receiving or sending mails, writing circulars
- Hotel reservations, car rentals and sale tickets
- Coordinated manager's travel schedules and reservations, as well as appointments
- Planning travel program of executive meeting schedules
Travel Agent
Travel Agency - Locasen Voyages
Dakar
09.2019 - 05.2020
- Booking request and claims process of customers
- Handle complains due to delay or cancellation flights and ticket changes
- Travel insurance and sales
Travel Agent Trainee
Travel Agency - Sourang Voyages
Dakar
11.2018 - 01.2019
- To welcome, inform and advice customers in their choice
- Travel insurance sales and travel certificate form
- Booking request and claims process of customers
Travel Agent Trainee
Travel Agency - SDV Voyages
Dakar
08.2017 - 10.2017
- Booking request and claims process of customers
- Handle complains due to delay or cancellation flights and tickets changes
- Travel insurance sales and certificate form
Formation
Technical Degree - Tourism
ENFHT: National School of Hotel and Tourism Training
DakarIATA Certificate - Dangerous Goods Regulation
Group Airform Morocco
CasablancaIATA Training - Airport Check in Agent
Group Airform Morocco
CasablancaBachelor of Arts - English
UCAD : Cheikh Anta Diop University of Dakar
DakarCompétences
- Microsoft Office
- Internet research
- Global Distribution System(Amadeus)
- Motivation face aux défis
- Réservation des billets d'avion
- Persuasion et influence
Informations complémentaires
- Cuisine
- Passion pour la [Natation et le Taekwondo]
Langues
French
Bilingue
English
Courant
Personnalisé
- Swimming
- Reading and Scrabble
- Soccer Game
Chronologie
Bilingual Administrative Assistant
Twyford Ceramics Limited
09.2019 - 05.2020
Travel Agent
Travel Agency - Locasen Voyages
09.2019 - 05.2020
Travel Agent Trainee
Travel Agency - Sourang Voyages
11.2018 - 01.2019
Travel Agent Trainee
Travel Agency - SDV Voyages
08.2017 - 10.2017
IATA Certificate - Dangerous Goods Regulation
Group Airform Morocco
IATA Training - Airport Check in Agent
Group Airform Morocco
Bachelor of Arts - English
UCAD : Cheikh Anta Diop University of Dakar
Technical Degree - Tourism
ENFHT: National School of Hotel and Tourism Training