Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Chris Barrett

Chris Barrett

Global Operations Manager
Leipzig

Summary

An experienced operations manager, with a history of growing and leading global teams to meet business requirements. Experienced in managing the human resources, talent acquisition, finance and administration, and project and field execution functions of a business.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Global Consulting & Research Operations Manager

Economist Intelligence: Clearstate
Saxony
11.2022 - Current

In November 2022, my role was expanded. As part of this role, I continue to be responsible for:

  • Finance and cost control
  • Business operations
  • Strategic process improvement
  • Staffing and resourcing
  • Project operations

I managed over 60 people directly and indirectly to achieve our business aims.

Global Consulting Operations Manager

Economist Intelligence: Clearstate
Saxony
04.2021 - 10.2022

In April 2021, I was promoted to this newly created role. In addition to managing 60+ people directly and indirectly, I:

  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Defined, implemented, and revised operational policies and guidelines.
  • Monitored budget and utilized operational resources.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.

Operations Manager

Economist Intelligence: Clearstate
Leipzig
01.2019 - 04.2021

In this role, I was a member of the management team of data information intelligence GmbH (DII), a subsidiary of the EIU in the Healthcare division. Duties and achievements included:

  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and maintained relationships with external vendors and suppliers.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Successfully completed over 20 projects for clients in the healthcare sphere, on time and in budget

HR Manager

Economist Intelligence: Clearstate
Leipzig
08.2018 - 01.2019

I joined data information intelligence GmbH (DII), a subsidiary of the EIU in the Healthcare division as HR Manager. In this role I:

  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Reduced 9 month retention rate by 45%.

Inside Sales Manager

Replex.io
Leipzig
07.2017 - 07.2018

I led the American market Inside Sales division of Replex.io

My responsibilities included lead generation for our sales pipeline, orchestrating and executing sales campaigns, and identifying new opportunities for business development for the company in terms of sales prospects. In this role I:

  • Coordinated activities and projects to plan sales department operations and meet timelines.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Presented Replex's cloud infrastructure service features to diverse audiences, applying consultative sales techniques to secure new contracts.
  • Increased referrals 110% by building productive partner networks.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

Recruitment Consultant

Cpl Jobs Ireland
Dublin
11.2016 - 04.2017

For Office Support (Legal Support & Professional

Services). 360 recruitment, with some of Ireland's top law and consultancy firms counted as clients. I recruited for all administration based roles in legal and professional services.

In this role I:

  • Operated and maintained applicant tracking and candidate management systems.
  • Conducted 6 recruiting events to grow passive talent pipeline to prepare for future hiring needs.
  • Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
  • Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

Recruitment Coordinator

CPL
Galway
06.2016 - 11.2016

Myhomecare.ie is part of the, Group and is the homecare division of

Servisource Healthcare. I was responsible for the recruitment of nurses and healthcare assistants for the homecare sector across Ireland in the West, North West, and Border Regions. In this role I:

  • Supported job fairs, open houses and recruiting events.
  • Conducted effective research on potential job candidates and compiled details into reports.
  • Reached out to qualified referral candidates to obtain applications.
  • Conducted 25 recruiting events to grow passive talent pipeline to prepare for future hiring needs.
  • Scheduled and conducted 30 interviews each week.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Assisted with writing job postings and job descriptions for boards.

Assistant Operations Manager

Mint Tek Circuits
Galway
01.2016 - 06.2016

I had a wide variety of duties here, befitting the nature of a budding start-up company. My role was both sales and finance focused. In this role I:

  • Achieved or exceeded company-defined sales quotas by 20%.
  • Grew geographic client base from 2 countries on 1 continent to 8 countries on 2 continents.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Communicated regularly with customers regarding account questions and issues.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Completed financial reports, providing insight into performance, operations and cash flow.

HR Assistant & Office Manager

Wayfair
Galway
05.2015 - 01.2016

My role here was multifaceted - I was an Office Manager, Facilities Manager, and a HR Administrator. In this role I:

  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Conducted weekly inspections of facility grounds, external structure, systems, and equipment.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.

Recruitment Administrator

ICE Group
Galway
09.2014 - 05.2015

This was a duel role, in which I assumed the positions of both a Recruitment Administrator, and a Payroll Administrator. In this role I:

  • Collaborated with hiring managers to understand job requirements and expectations.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Coordinated schedules to arrange management interviews with applicants.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Managed payroll data entry and processing for 800+ employees to comply with predetermined company guidelines.
  • Processed payroll garnishments such as tax liens and child support.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Sent bi-monthly reminders for employees to complete and submit time sheets before deadline.
  • Managed employee records on database to maintain accuracy and updated information.

Accounts Administrator

Evergreen Healthfoods
Galway
05.2014 - 09.2014

In my role as an Accounts Administrator I:

  • Set up new business accounts on internal systems and processed corporate actions and other adjustments.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Matched purchase orders with invoices and recorded necessary information.
  • Input financial data and produced reports using Sage 50.

Office Administrator

Galway Autism Partnership
Galway
02.2013 - 04.2014

I joined Galway Autism Partnership as their Office Administrator. In this role I:

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Organized, facilitated and participated in community service efforts, including 2 fairs and 3 conferences.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

CIPD Diploma - Human Resource Management

Avado
London
01.2019 - 01.2020

CIPD Certificate - Human Resource Management

National College of Ireland
Dublin
01.2015 - 01.2016

Bachelor of Arts - Politics and Geography

National University of Ireland, Galway
Galway
01.2009 - 01.2012

Skills

    Microsoft Office/Google Suite

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Interests

Learning to code

Writing

Experiencing new cultures

Timeline

Global Consulting & Research Operations Manager

Economist Intelligence: Clearstate
11.2022 - Current

Global Consulting Operations Manager

Economist Intelligence: Clearstate
04.2021 - 10.2022

Operations Manager

Economist Intelligence: Clearstate
01.2019 - 04.2021

CIPD Diploma - Human Resource Management

Avado
01.2019 - 01.2020

HR Manager

Economist Intelligence: Clearstate
08.2018 - 01.2019

Inside Sales Manager

Replex.io
07.2017 - 07.2018

Recruitment Consultant

Cpl Jobs Ireland
11.2016 - 04.2017

Recruitment Coordinator

CPL
06.2016 - 11.2016

Assistant Operations Manager

Mint Tek Circuits
01.2016 - 06.2016

HR Assistant & Office Manager

Wayfair
05.2015 - 01.2016

CIPD Certificate - Human Resource Management

National College of Ireland
01.2015 - 01.2016

Recruitment Administrator

ICE Group
09.2014 - 05.2015

Accounts Administrator

Evergreen Healthfoods
05.2014 - 09.2014

Office Administrator

Galway Autism Partnership
02.2013 - 04.2014

Bachelor of Arts - Politics and Geography

National University of Ireland, Galway
01.2009 - 01.2012
Chris BarrettGlobal Operations Manager