Chiara Longo
Barcelona
Summary
Detail-oriented Individual with strong leadership skills and extensive knowledge in Product quality and counterfeit . Offering exceptional communication skills, and the ability to handle multiple projects simultaneously with high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Sr.Investigation Specialist
Amazon
Barcelona
06.2021 - Current
- Conducted high-level research and analysis with volumes over 150 at month to identify, investigate and remove bad actors selling and buying from platform
- Mentored worldwide junior investigators to improve their skills and knowledge through hands-on training and guidance.
- Managed sensitive information pertaining to ongoing investigations while ensuring adherence to confidentiality requirements and data protection policies.
- Built strong relationships and handle weekly and bi-weekly meetings with stakeholders to launch services that align within department's priority to reduce counterfeit and materially different product condition issues.
- Responsible of weekly and monthly capacity planning in order to adjust volumes of workload distributed within the team considering leaves, days offs and other circumstances
- Launch of a new marketplace targeting risky sellers and offers in Turkey.
Investigation Specialist
Amazon
Barcelona
04.2020 - 06.2021
- Leading GPV EU Project since its beginning in February 2020. In charge of the whole process of ordering, investigating and return's process in within 5 different EU Amazon's marketplaces
- Performing anonymous proactive and reactive Investigations on risky products sold by bad actors with relative enforcements, for an average volume of 200 units per month.
- Creating, optimizing and constantly improving workflows in order to improve and facilitate the investigations.
- Onboarding team members into new processes.
Social Media Content Moderator
CCC Digital Services (Now Telus Int.)
Barcelona
12.2018 - 03.2020
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Screen and review reported Italian and English social media content according to client’s guidelines. Research, prevent and solve challenges related to accounts and people’s profiles.
- Mentored junior moderators, offering guidance on policy interpretation and conflict resolution tactics.
- Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
Customer Experience Specialist
Airbnb
Barcelona
06.2018 - 12.2018
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Provide professional, prompt and friendly support by listening to clients enquires and responding exceeding their expectations via phone, chat and e-mail.
- Identify and troubleshoot the issues accordingly using available resources.
- Having a full understanding of company processes and maintaining contractual obligations.
- Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.
Bar Manager
Straight And Narrow Cocktail And Piano Bar
London, UK
12.2015 - 06.2018
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit.
- Set budgets and execute plans for department sales, product purchase and staff development
- Recruiting,training and motivating staff Maintain high standard quality hygiene, health and safety
Bar Manager
Boyd's Wine And Grill-Trafalgar Square Hotel
London, UK
10.2013 - 04.2015
- Managing operations the restaurant and organize staff related duties.
- Set budgets and execute plans for department sales, product purchase and staff development
- Maintain high standard quality hygiene, health and safety.
Education
Online Business Qualification -
The Power MBA
Barcelona04.2022
High School Diploma -
ITC Cesare Battisti
Velletri (Rome)06.2012
Skills
- Risk Assessment Abilities
- Legal Compliance Understanding
- Fraud Detection Expertise
- Project Management Expertise
- Expert Interviewing Techniques
- Team Leadership Experience
- Anti-Money Laundering Knowledge
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Sr.Investigation Specialist
Amazon
06.2021 - Current
Investigation Specialist
Amazon
04.2020 - 06.2021
Social Media Content Moderator
CCC Digital Services (Now Telus Int.)
12.2018 - 03.2020
Customer Experience Specialist
Airbnb
06.2018 - 12.2018
Bar Manager
Straight And Narrow Cocktail And Piano Bar
12.2015 - 06.2018
Bar Manager
Boyd's Wine And Grill-Trafalgar Square Hotel
10.2013 - 04.2015
Online Business Qualification -
The Power MBA
High School Diploma -
ITC Cesare Battisti