Chiara Longo
Barcelona
Summary
Detail-oriented Individual with strong leadership skills and extensive knowledge in Product quality and counterfeit . Offering exceptional communication skills, and the ability to handle multiple projects simultaneously with high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Sr.Investigation Specialist
Amazon
06.2021 - Current
- Conducted high-level research and analysis with volumes over 150 at month to identify, investigate and remove bad actors selling and buying from platform
- Mentored worldwide junior investigators to improve their skills and knowledge through hands-on training and guidance.
- Managed sensitive information pertaining to ongoing investigations while ensuring adherence to confidentiality requirements and data protection policies.
- Built strong relationships and handle weekly and bi-weekly meetings with stakeholders to launch services that align within department's priority to reduce counterfeit and materially different product condition issues.
- Responsible of weekly and monthly capacity planning in order to adjust volumes of workload distributed within the team considering leaves, days offs and other circumstances
- Launch of a new marketplace targeting risky sellers and offers in Turkey.
Investigation Specialist
Amazon
04.2020 - 06.2021
- Leading GPV EU Project since its beginning in February 2020. In charge of the whole process of ordering, investigating and return's process in within 5 different EU Amazon's marketplaces
- Performing anonymous proactive and reactive Investigations on risky products sold by bad actors with relative enforcements, for an average volume of 200 units per month.
- Creating, optimizing and constantly improving workflows in order to improve and facilitate the investigations.
- Onboarding team members into new processes.
Social Media Content Moderator
CCC Digital Services (Now Telus Int.)
12.2018 - 03.2020
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Screen and review reported Italian and English social media content according to client’s guidelines. Research, prevent and solve challenges related to accounts and people’s profiles.
- Mentored junior moderators, offering guidance on policy interpretation and conflict resolution tactics.
- Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
Customer Experience Specialist
Airbnb
06.2018 - 12.2018
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Provide professional, prompt and friendly support by listening to clients enquires and responding exceeding their expectations via phone, chat and e-mail.
- Identify and troubleshoot the issues accordingly using available resources.
- Having a full understanding of company processes and maintaining contractual obligations.
- Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.
Bar Manager
Straight And Narrow Cocktail And Piano Bar
12.2015 - 06.2018
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit.
- Set budgets and execute plans for department sales, product purchase and staff development
- Recruiting,training and motivating staff Maintain high standard quality hygiene, health and safety
Bar Manager
Boyd's Wine And Grill-Trafalgar Square Hotel
10.2013 - 04.2015
- Managing operations the restaurant and organize staff related duties.
- Set budgets and execute plans for department sales, product purchase and staff development
- Maintain high standard quality hygiene, health and safety.
Education
Online Business Qualification -
The Power MBA
Barcelona04.2022
High School Diploma -
ITC Cesare Battisti
Velletri (Rome)06.2012
Skills
- Risk Assessment Abilities
- Legal Compliance Understanding
- Fraud Detection Expertise
- Project Management Expertise
- Expert Interviewing Techniques
- Team Leadership Experience
- Anti-Money Laundering Knowledge
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Sr.Investigation Specialist
Amazon
06.2021 - Current
Investigation Specialist
Amazon
04.2020 - 06.2021
Social Media Content Moderator
CCC Digital Services (Now Telus Int.)
12.2018 - 03.2020
Customer Experience Specialist
Airbnb
06.2018 - 12.2018
Bar Manager
Straight And Narrow Cocktail And Piano Bar
12.2015 - 06.2018
Bar Manager
Boyd's Wine And Grill-Trafalgar Square Hotel
10.2013 - 04.2015
Online Business Qualification -
The Power MBA
High School Diploma -
ITC Cesare Battisti
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