Summary
Overview
Work History
Education
Skills
Software
Timeline
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Carla Niang

Account Manager At Cbao Attijariwafa Bank
Senegal

Summary

I am a dedicated banking professional at CBAO combining practical experience in customer service, operations and compliance with current studies for a Master’s in Supply Chain. I apply clear, analytical thinking and a process‑improvement mindset to streamline workflows, reduce errors and support data‑driven decisions. I build strong client relationships, manage projects and collaborate effectively across teams to meet goals. I aim to link banking operations with supply‑chain best practices to boost efficiency and deliver measurable measurable results.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Account Manager

CBAO ATTIJARIWAFA BANK
08.2024 - 12.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Education

MBA - Logistics And Supply Chain Management

BEM Management School
Dakar, Senegal
01-2027

MBA - Management De L'énergie Et Ressources Pétrolieres

BEM Management School
Dakar, Senegal
12-2025

Skills

Logistics management

Negotiating

Transportation management

Performance tracking

Relationship building

Software experience

Team building

Software

Microsoft

Canva

Timeline

Account Manager

CBAO ATTIJARIWAFA BANK
08.2024 - 12.2025

MBA - Logistics And Supply Chain Management

BEM Management School

MBA - Management De L'énergie Et Ressources Pétrolieres

BEM Management School

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Carla NiangAccount Manager At Cbao Attijariwafa Bank