BINETA TOURE

• Editorial work : Communications Strategy f the Customs Administration; GAINDE presentation; other applications’ outlets; New IT vision of the Customs; First
• Customs IT Forum report; Paperless DAY report
• ISO 9001-2015 standards advocacy and facilitation partner ; participated in the process of the ISO 9001-2015 Certification by Veritas;
• Clients/partners : Project managers; Technical Directors; Director general;, & Budget; Ministry of Telecommunication; Private sector; banks; Customs’ staff; Ministry of Foreign affairs; Forwarder’s Unions; students & pupils; Customs in West Africa; ADIE; traditional & online Media;
• Events organized : 2022 TEAMBUILDING activity in Saly with the IT Directorate;
• IT Forum (international); Customs process automation days (4 Editions); World
• Customs Organization (WCO) IT Forum and Exhibition in Dakar, facilitated a workshop on IT solutions for Inspection in English; Bilateral meetings; Technical
• IT Workshops sponsors by the World Bank and GIZ; 6 Editions of the
• International Customs Day; crisis meetings with the Unions; on-going training workshops for GAINDE users; African Internet Summit 2018’s Edition (AFRINIC/
• AFNOG); PNR meeting with SITA; Exhibition booth animation for professionals; students; administration representatives;
• Digital achievements : first Customs Intranet with a weekly newsletter; first 2.0 customs website (+5k users/month); first e-archiving project; Implementation of online registration forms and surveys for official meetings; E-mailing groups targeting partners and stack holders; Publication of official announcements on the websites; screen animations; Many campaigns across the country targeting customs and population and professional
• Media & PR : Press releases; official speeches; interview preparation; editorial work; media coverage;

CLIENTS : UNDP; Grands Moulins de Dakar; private companies; ACAPES;, GB; Plan International.

• Conducted research, gathered information from multiple sources and presented results.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Developed and maintained courteous and effective working relationships.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Exceeded goals through effective task prioritization and great work ethic.

• Facilitated training for, Sharepoint with colleagues in the region; - 1st advocacy campaign online with a participative process targeting communities and children; - Advocacy lead for the Day of the African Child; - First publications of French & English articles on the West African Web page;
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in team-building activities to enhance working relationships.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Conducted research, gathered information from multiple sources and presented results.
• Worked with customers to understand needs and provide excellent service.
• Maintained energy and enthusiasm in fast-paced environment.

• Achievements : 1st Microfinance e-portal ; official launch of the microfinance programme.
• Developed communications strategies to drive forward progress in public relations.