Bineta Keita
Atlanta
Summary
Detail-oriented individual with a strong background in customer service and recent college graduate in Accounting. Adept at efficiently managing multiple tasks and delivering exceptional service to clients. Possess solid foundation in financial principles and keen eye for accuracy. Eager to apply skills and knowledge to contribute to dynamic team environment.
Overview
7
7
years of professional experience
Work History
Medical Transportation Advocate
CPS
02.2024 - Current
- Manage a high volume of inbound calls to provide professional, courteous customer service.
- Handle escalation calls to resolve complex issues.
- Make outbound calls to vendors and customers to discuss and resolve account needs.
Contracted Collection Specialist
BCforward
07.2023 - 09.2023
- Contacted customers by phone or email to collect outstanding debt.
- Resolved any customer objections and secure payment.
- Researched and resolved payment discrepancies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Accounts Receivable Clerk
Allan Joseph
12.2022 - 07.2023
- Reviewed and analyzed financial statements for accuracy and discrepancies.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Customer Service Representative
Nyc 311
01.2022 - 11.2022
- Managed a high volume of inbound calls, ensuring the delivery of confidential and efficient customer services.
- Employed active listening and problem solving techniques to identify caller concerns.
- Facilitated the resolution of caller inquiries by accurately directing them to the pertinent departments and agencies.
Customer Service Representative
Agave Restaurant
05.2018 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Associate of Applied Science - Accounting
Borough of Manhattan Community College
New York, NY06-2024
Skills
- MS Office
- Problem Solving
- Effective multitasking
- Attention to detail
- Experienced with Oracle and QuickBooks
- Analytical thinking
- Exceptional telephone etiquette
- Data entry proficiency
- CRM ( Salesforce)
- Medicaid compliance
Accomplishments
- Maintained a 98% error-free record in processing invoices and payments.
- Reduced response time by 70%, leading to faster issue resolution.
- Boosted debt recovery success from 75% to 90% through effective communication and negotiation.
Timeline
Medical Transportation Advocate
CPS
02.2024 - Current
Contracted Collection Specialist
BCforward
07.2023 - 09.2023
Accounts Receivable Clerk
Allan Joseph
12.2022 - 07.2023
Customer Service Representative
Nyc 311
01.2022 - 11.2022
Customer Service Representative
Agave Restaurant
05.2018 - 10.2020
Associate of Applied Science - Accounting
Borough of Manhattan Community College
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