Arona KANE
IT Support Specialist
Dakar,Senegal
Summary
Clever IT Support Specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
IT Support Specialist
Huawei Technologies & Co
Dakar, Senegal
03.2019 - Current
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications .
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Updated software to safeguard against security flaws.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Delivered onsite technical support for 355 employees.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Promoted efficiency among departments with prompt resolution of system issues.
- Researched product and issue resolution tactics to address customer concerns.
- Submitted service tickets for equipment maintenance requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and local network.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted with updating technical support best practices for use by team.
- Translated complex technical issues into digestible language for non-technical users.
IT Technician
Sewacard Industries
Dakar, Senegal
01.2019 - 03.2019
- IONIC Framework junior developer
IT Consultant
BISA
Dakar, Senegal
01.2019 - 03.2019
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Adjusted design parameters to incorporate new features.
- Coordinated efficient large-scale software deployments.
IT Instructor, Webmaster, Administrative Assistant
YAVUZ SELIM PRIVATE SCHOOL
Dakar, Senegal
10.2011 - 09.2017
- Configured and purchased domains for websites.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Manage school report card system for 3000 students
- High School IT Instructor
Trainee Telecommunications Technician
ZTechnologies
Dakar, Senegal
07.2009 - 09.2009
- Telephone network maintenance for Senegalese Ministry of Economy and Finances for 200 Employees
- Established Network faults reports
Education
Engineer Degree - Teleinformatics
ESMT
Dakar, Senegal 10.2011 - 12.2014
Technician - Teleinformatics
ESMT
Dakar, Senegal 10.2007 - 06.2010
High School Diploma -
COLLEGE PRIVE YAVUZ SELIM
DAKAR, Senegal 10.2005 - 07.2007
Skills
Operating system management
Wireless area networking
Helpdesk call support
Hardware upgrades
Network diagnostics
Complaint resolution
Linux
Active Directory
Windows Server
Wordpress
Timeline
IT Support Specialist
Huawei Technologies & Co
03.2019 - Current
IT Technician
Sewacard Industries
01.2019 - 03.2019
IT Consultant
BISA
01.2019 - 03.2019
IT Instructor, Webmaster, Administrative Assistant
YAVUZ SELIM PRIVATE SCHOOL
10.2011 - 09.2017
Engineer Degree - Teleinformatics
ESMT
10.2011 - 12.2014
Trainee Telecommunications Technician
ZTechnologies
07.2009 - 09.2009
Technician - Teleinformatics
ESMT
10.2007 - 06.2010
High School Diploma -
COLLEGE PRIVE YAVUZ SELIM
10.2005 - 07.2007