Alioune NIANG
Dubai
Summary
A well presented, articulate and confident individual with a proven ability to provide exceptional customer service and ensure that passengers leave with a lasting positive impression of their flight. Having a outgoing personality, good interpersonal skills and the ability to work in a multi-national team environment with confidence and minimal supervision. Comfortable working in a fast paced environment and able to build and maintains good relationships with work colleagues and passengers through a genuine desire to understand their needs and support them.
Overview
22
22
years of professional experience
Work History
Cabin Supervisor
Air
03.2014 - Current
- Conduct the pre-flight briefing, assign crew positions, handle important documents and ensure the safety and security of passengers through out the flight.
Flight Attendant
Air Arabia
08.2012 - Current
airport services agent
Emirates
03.2011 - 08.2012
- Year 6 months) -Passengers reception at check-in desks -Luggages and tickets check-in -Delays and irregularities management -Airline Services Management -Passengers Boarding and Disembarking at the gateway, on the track or by bus -Management of passengers with specificities -Escort Service for unaccompanied minors
Sustainable Development Agent
The Global Ecovillage Network Senegal
06.2009 - 02.2011
- Working in partnership with communities, universities NGO's, cooperations such as the United Nations to provide trainings in sustainable development to local partners and youths in the villages along with students from universities around the world
- Alioune NIANG - page 1
Education
Certificate in Leadership and Team Development - International Business Management Institute (IBMI) Lead Like a - undefined
compétences professionnelles clés - undefined
Professional Certificate In Understanding Strategic Management - Metropolitan - undefined
School of Business & Management
UK - undefined
l'UNICEF - UNICEF Writing a Business Case - undefined
Master - Sustainable Air Transport Management, Airway
ITAérea Aeronautical Business School
Diploma - Aviation Security Management, aviation management
Edith Cowan University
2014
Diploma - undefined
Emirates Aviation University
2014
Bachelor of Tourism & Foreign Languages - undefined
Cheikh Anta Diop University, Cheikh Anta Diop University (ILEA)
2010
Skills
- Maintaining Clean Work Areas
- Analytical Skills
- Advanced Interpersonal Skills
- Training Junior Team Members
- Customer Satisfaction
- Safety Monitoring
- Guest Relations
- Inspirational Leadership
- Passenger Support
- Pre-Flight Check
- Interpersonal Communication Skills
- Airline Operations
- Task Prioritization
- Motivate Staff
Accomplishments
- Alioune NIANG - page 2
- How to Build Rapport Quickly - LinkedIn
- Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary) - LinkedIn
- Green Jobs for Sustainable Careers - LinkedIn
- Sustainability Strategies - LinkedIn
- ESG Sustainability Consulting Trends & Strategic Approaches - Udemy
- Introduction to LEED Certification - LinkedIn
- Learning Design for Sustainability - LinkedIn
- Sales Strategy: Using AI and Automation to Sell More - LinkedIn
- Transitioning to a Career in Cybersecurity - LinkedIn
- The Employee's Guide to Sustainability - LinkedIn
- Skills
- Customer Satisfaction
- Team Management
- Customer Service
- Interpersonal Skills
- Customer
- Relationship Management (CRM)
- Time Management
- Problem Solving
- Business Development
- Team Leadership
- Customer Experience
- Alioune NIANG - page 3
Timeline
Cabin Supervisor
Air
03.2014 - Current
Flight Attendant
Air Arabia
08.2012 - Current
airport services agent
Emirates
03.2011 - 08.2012
Sustainable Development Agent
The Global Ecovillage Network Senegal
06.2009 - 02.2011
Certificate in Leadership and Team Development - International Business Management Institute (IBMI) Lead Like a - undefined
compétences professionnelles clés - undefined
Professional Certificate In Understanding Strategic Management - Metropolitan - undefined
School of Business & Management
UK - undefined
l'UNICEF - UNICEF Writing a Business Case - undefined
Master - Sustainable Air Transport Management, Airway
ITAérea Aeronautical Business School
Diploma - Aviation Security Management, aviation management
Edith Cowan University
Diploma - undefined
Emirates Aviation University
Bachelor of Tourism & Foreign Languages - undefined
Cheikh Anta Diop University, Cheikh Anta Diop University (ILEA)
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