Aissatou Wade
Weehawken
Summary
Dynamic and adaptable professional with a proven track record at Air France JFK, excelling in high-pressure environments to enhance guest satisfaction. Fluent in French, I leverage strong problem-solving and communication skills to achieve results. Skilled in multitasking and computer use, I consistently exceed employer expectations without supervision, demonstrating a commitment to excellence and team success.
Overview
15
15
years of professional experience
Work History
Passenger Service Agent
Air France JFK
JFK Airport Terminal 1, New York
04.2023 - 10.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Tagged baggage and routed to appropriate location for loading and screening.
Cashier
Marshalls Department Store
620 6th Ave New York NY
11.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Home Health Aide
Cooperative Home Care Associates
400 E Fordham Rd – The Bronx, NY
05.2017 - 10.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Parking lot Attendant
Impark Parking lot
75 Richmond Terrace, Staten Island New York NY
10.2012 - 08.2013
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Kept parking lot usage orderly by enforcing parking regulations.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Monitored parking space availability to direct customers to open spots quickly.
- Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
- Collaborated with security team to monitor surveillance cameras and maintain overall safety in the parking facility.
- Coordinated with other attendants during busy periods to provide seamless service while maintaining an organized workflow among staff members.
Cashier
Au Bon Pain
625 8th Ave New York NY 10018
12.2009 - 07.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Home Health Aide
Partners In Care
1250 Broadway New York NY 10001
09.2010 - 11.2011
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Education
GED -
Humanities Preparatory Academy
351 W 18th street New York NY2007
Bank and Banking Operation Certificate - Banking
Caliber Training Institute
500 Fashion Ave, New York NY 100182008
Home Health Aide Certificate - Medical
Partners In Care, INC
1250 Broadway 10th Floor New York NY 100012010
Nurse Aide Assistant Certificate - Medical
New York Medical Career Training Center
36-09 Main Street 5th Floor, Flushing, New York NY 113542012
Skills
- Courteous
- Guest satisfaction specialist
- Speaks french fluently
- Natural leader
- Diligent
- Efficient
- Team building
- Flexibility
- Adaptability
- Multicultural sensitivity
- Problem solving
- Able to lift up to 75 lbs
- Self-confidence
- self-motivated/Ability to work with little or no supervision
- Able to learn quickly
- Follows procedures
- Multitasking skills
- Written and oral communication skills
- Computer
Timeline
Passenger Service Agent
Air France JFK
04.2023 - 10.2024
Cashier
Marshalls Department Store
11.2018 - 03.2020
Home Health Aide
Cooperative Home Care Associates
05.2017 - 10.2018
Parking lot Attendant
Impark Parking lot
10.2012 - 08.2013
Home Health Aide
Partners In Care
09.2010 - 11.2011
Cashier
Au Bon Pain
12.2009 - 07.2012
GED -
Humanities Preparatory Academy
Bank and Banking Operation Certificate - Banking
Caliber Training Institute
Home Health Aide Certificate - Medical
Partners In Care, INC
Nurse Aide Assistant Certificate - Medical
New York Medical Career Training Center