Abdoulaye Diallo
Telecommunications engineer
Dakar,Senegal
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work history
Senior Transmission Network Support Engineer
GNOC – Managed Services Huawei
Dakar
01.2016 - Current
- Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
- Offered technical advice to programmers and developers to help optimise designs.
- Onboarded new support team members to share processes and technical insights.
- Maintained internet and intranet websites to maximise reliability and usability.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Conducted server back-up and recovery operations in line with protocols.
- Investigated and documented root causes of technical issues for permanent resolution.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Analysed support tickets, identifying recurring problems for permanent resolution.
- Tested function of peripheral equipment and completed quality repairs.
- Translated common questions into real improvements to user-facing documentation, guides and examples.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Asked customer targeted diagnostic questions for speedy root cause analysis.
- Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
- Logged and followed-up on unresolved issues and edge cases not covered by internal resources.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Maintained internal knowledge bases for support documentation.
Transmission Network Support Engineer
Orange-Sonatel
Dakar
01.2015 - 01.2016
- Coordinated with third-party vendors to resolve technical issues beyond the internal scope.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Delivered reliable, high quality technical support to average of 16 users daily.
- Documented troubleshooting procedures for future reference.
- Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management.
- Diagnosed and resolved technical issues promptly with minimal downtime for end-users.
- Used Oceane & Swan to track support tickets and document actions.
- Maintained accurate and detailed records of customer interactions and solutions.
- Provided expert guidance to end-users on software and hardware-related concerns.
- Troubleshooted and analysed issues as Subject Matter Expert (SME) and escalation point.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Installed new software for users and monitored version and patch update requirements.
- Held training sessions for end-users to enhance overall technical proficiency.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Assisted wider customer service teams to produce external user guides and internal support tools.
- Answered user questions about hardware and software operation to help resolve problems.
- Anticipated and prevented issues with technical infrastructure to minimise downtime.
- Conducted remote and on-site technical assistance to resolve hardware and software issues.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
Telecommunication Project and Maintenance Engineer
Sagemcom
Dakar
01.2007 - 01.2014
- Maintained accurate and up-to-date records of equipment maintenance activities and repairs.
- Completed all assigned work on time and to high quality standards.
- Responded to plant breakdowns and emergency callouts.
- Tested equipment to identify potential issues and maintain compliance with safety standards.
- Minimised plant breakdowns with rigorous Planned Preventative Maintenance (PPM).
- Diagnosed and resolved issues promptly through mechanical and electrical fault-finding exercises.
- Carried out scheduled preventative maintenance requests on all machines, processes and assembly lines.
- Monitored and controlled inventory levels for spare parts for optimal stock levels.
- Upheld proactive approach to health and safety practices for safe, secure working environment.
- Liaised with contractors and third parties to facilitate specialist maintenance.
- Studied production schedules and estimated work hour requirements for timely completion of jobs.
- Assessed equipment and material needs, sourcing cost-effective, timely solutions.
- Coordinated activities of outside engineers, contractors and vendors to optimise project outcomes.
Education
WordPress, digitales Marketing, Adobe -
Self-training
Javascript FullStack-Entwickler -
GOMYCODE
01.2022 - 07.2022
Network and Telecommunications Engineer (BAC+5) - Telecommunications
INTTIC
Algeria 10.2002 - 07.2007
Skills
Versatility
Creativity
Problem-solving
Communication skills
Team building
Strategic Planning
Leadership
Resourcefulness
Communication
Adaptability
Digital Marketing and Community Management
Infographics and graphic design
Video montage
Graphic Design with Canva
Computer programming
Accounting and Management
E-commerce and dropshipping
Trade
Architecture, Buildings and Public Works
Artificial intelligence
Management and project management
Youtube
Cryptocurrency
Website design with Wor
Languages
English
Advanced (C1)
French
Native
Spanish
Intermediate
Portuguese
Beginner
Affiliations
- Football, Footing, Internet, TV
Accomplishments
Development of a web application for making appointments for doctor's visits, 2022
Responsible for the commissioning of the Sonatel SDH and WDM fiber optic network projects, 2013
Timeline
Javascript FullStack-Entwickler -
GOMYCODE
01.2022 - 07.2022
Senior Transmission Network Support Engineer
GNOC – Managed Services Huawei
01.2016 - Current
Transmission Network Support Engineer
Orange-Sonatel
01.2015 - 01.2016
Telecommunication Project and Maintenance Engineer
Sagemcom
01.2007 - 01.2014
Network and Telecommunications Engineer (BAC+5) - Telecommunications
INTTIC
10.2002 - 07.2007
WordPress, digitales Marketing, Adobe -
Self-training
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