Papa Ababacar Sall
Customer service representative
Thiès,TH
Summary
Employed for more than 14 years in a large microfinance institution in the West African sub-region, I currently hold the position of customer service representative with a good command of computer data entry and the use of banking software. Benefiting from extensive experience in several other areas such as manual works as construction site laborer, I wish to make a professional career change in the field of warehouse works.
Overview
32
32
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Crédit Mutuel du Sénégal
09.2017 - Current
- I directly participate in management of an outstanding loan of more than 2 billion CFA Francs
- I achieve a monthly credit production objective of 75 millions CFA francs
- I contribute to maintain a portfolio credit risk rate at a level of 4,3 %, below Central Bank of West African States rate (5 %) and to control the DDC (Doubtfuf and Disputed) Credits rate below 2,5 % for the 2023 financial year
- I often manage a staff of 10 agents replacing the chief of agency in case of vacancy
VERSATILE ITINERANT AGENT
Crédit Mutuel du Sénégal
06.2014 - 09.2017
- Ensure additional staff or replacement in the event of a vacant position (cashier clerk, customer advisor, customer service representative, counter manager, and agency manager)
- Support for collection teams and participate in commercial actions
CASHIER AGENT
Crédit Mutuel du Sénégal
03.2010 - 06.2014
- Conduct counter operations including withdrawal and deposit transactions on branch accounts, check verification, and account maintenance with banking software
- Balance branch accounts at the end of the day and produce cash statements
- Support to customer service representative for the processing of credit files and recovery of unpaid debts by telephone reminders or home visit
CONSTRUCTION SITE LABORER
Consortium d'Entreprises CDE and Others
01.2004 - 12.2009
- Labor team leader of 4 agents or more by times
- Assistance to masons and carrying out basic masonry work, shoring and scaffolding, loading of equipment, site clearance work
- Compactor and concrete vibrator engine driver
CONTRACTUAL SALES AGENT
Colgate Palmolive-Nouvelles Savonneries de l'Ouest Africain
01.2000 - 09.2002
- I prospected and managed a portfolio of around 50 semi-wholesalers and retail stores in one month
- Stock merchandising in points of sale plans
- Prepare daily reports and sales sheets, maintain product sheets and sales reports
- Actively participate in commercial operations such as animation and promotions
OPERATOR OF SMALL EXTENSIVE MARKET GARDENING AREAS
05.1993 - 12.2000
- Soil preparation and layout
- Nursery culture
- Cultivation of various varieties of vegetable (green cabbage, pepper, tomatoes...)
- Spraying of pesticides
Education
First Year of higher studies - Law
Faculty of Legal and Economic Sciences, Cheikh Anta Diop University
DakarFirst Year of higher studies - Modern Literature
Faculty of Letters and Human Sciences, Cheikh Anta Diop University
DakarBaccalaureate - Series A (Letters)
Lycee Malick Sy
Thiès06.1984
Junior High School Diploma -
Lycee Van Vollenhoven
Dakar06.1981
Skills
- Versatility
- Ability to work under pressure
- Hard working
- Good listening
- Attentiveness
- Complaint processing
- Problem solving skills
Languages
French
English
Desiredposition
WAREHOUSE WORKER POSITION
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Crédit Mutuel du Sénégal
09.2017 - Current
VERSATILE ITINERANT AGENT
Crédit Mutuel du Sénégal
06.2014 - 09.2017
CASHIER AGENT
Crédit Mutuel du Sénégal
03.2010 - 06.2014
CONSTRUCTION SITE LABORER
Consortium d'Entreprises CDE and Others
01.2004 - 12.2009
CONTRACTUAL SALES AGENT
Colgate Palmolive-Nouvelles Savonneries de l'Ouest Africain
01.2000 - 09.2002
OPERATOR OF SMALL EXTENSIVE MARKET GARDENING AREAS
05.1993 - 12.2000
First Year of higher studies - Law
Faculty of Legal and Economic Sciences, Cheikh Anta Diop University
First Year of higher studies - Modern Literature
Faculty of Letters and Human Sciences, Cheikh Anta Diop University
Baccalaureate - Series A (Letters)
Lycee Malick Sy
Junior High School Diploma -
Lycee Van Vollenhoven
Similar Profiles
GIL MEZRAHIGIL MEZRAHI
Animateur-Formateur at EPS (filiale Groupe Crédit Mutuel)Animateur-Formateur at EPS (filiale Groupe Crédit Mutuel)
Xavier JAULINXavier JAULIN
Chargé d'affaire / Responsable Commercial at Crédit MutuelChargé d'affaire / Responsable Commercial at Crédit Mutuel
Alice TiradoAlice Tirado
Conseiller en gestion de patrimoine at Crédit mutuelConseiller en gestion de patrimoine at Crédit mutuel